369 Medium

Ideal 369 Fault Code

The Ideal 369 fault code means: your boiler has detected an issue outside of its main internal components, often related to an external accessory like a smart thermostat, external sensor, or communication fault between connected devices.. It appears on 1 Ideal model in our database.

Book a service

This fault should be looked at by a Gas Safe engineer within the next week or two. It may get worse if left.

Technical description: External Fault
Typical repair cost £120-250 (including labour)

Engineer required

This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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Ideal models that show the 369 fault code

Click a model for the full fault code list and model-specific repair notes.

Source

Ideal 369 fault code information on this page is sourced and cross-checked against the official Ideal service / installation manuals for each affected model.

Reviewed by the BoilerFaultCodes Editorial Team · Last reviewed 7 July 2026