High
BURNER LOCK OUT on Ideal Concord CXC 48 116

Your boiler has stopped working because it failed to light the gas flame successfully.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Press [COPY]. Check gas. Is there a spark? Check HT leads and electrode positions. Check wiring to generator. Replace generator.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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