High Lockout
PUMP FAULT on Ideal Concord CXC 48 116

Your boiler has stopped heating up because the water is not being circulated through the system correctly.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Check pump connections. Check water flow. Change pump.

What causes this fault?

This fault occurs when the boiler's internal sensors detect that water isn't moving through the unit quickly enough to safely carry heat away. The most common reasons are a mechanical failure of the pump motor, an electrical connection issue, or a blockage caused by a buildup of debris in the system's pipework.

This issue frequently appears in autumn when heating systems are switched back on after being idle all summer, often because the pump has seized during the months of inactivity.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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