High Lockout
Overheat light on on Ideal Concord Super Series 4

Your boiler has become too hot and has automatically shut itself down to prevent damage.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Safety temperature limiter has tripped due to excessive temperature; requires manual reset.

What causes this fault?

This fault occurs when the water inside the boiler exceeds a safe temperature limit, causing a safety switch to cut the power. The most common reasons are a pump failure that stops water from moving or a buildup of debris that blocks flow through the heat exchanger.

This issue is more frequent when heating is first turned on after summer, as pump components can seize up during long periods of inactivity.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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