High
FA on Ideal Esprit

Your boiler has detected that the hot water pipes leaving and returning to the unit have been installed or connected the wrong way round.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Flow return reversed

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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