Ideal Exclusive 35 Fault codes & diagnostics

17 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Combi Natural Gas 2017-present
GC Number 47-349-43
Download the Ideal Exclusive 35 manualThe official installation and service manual (PDF), the document these fault codes were read from. PDF

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1 Emergency 16 High

All 17 documented codes

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81

Your boiler is still providing hot water, but the central heating is not turning on when it should.

High Engineer only £100-£250

Parts commonly replaced

  • Central heating sensor
  • diverter valve
  • Printed Circuit Board (PCB)

Related codes

82

Your boiler is providing central heating to your home, but it is not currently producing hot water for your taps and showers.

High Engineer only £150-£350

Parts commonly replaced

  • Diverter valve
  • Flow sensor
  • Domestic hot water thermistor

Related codes

83

Your boiler has completely lost power and the screen is blank, meaning it is not currently working.

High DIY-safe £100-£250

What to check first

  1. Check that the fused spur switch supplying power to the boiler is turned on.
  2. Inspect your home's fuse box or consumer unit to see if the circuit breaker for the boiler has tripped.
  3. If the breaker has tripped, try resetting it once; if it trips again immediately, stop and call an engineer.

Parts commonly replaced

  • Fuse
  • Printed Circuit Board (PCB)
  • Wiring harness
C and 0

Your boiler has detected an issue with its internal combustion control system and has safely locked itself out to prevent unsafe operation.

Emergency Engineer only £150-300

Parts commonly replaced

  • BCC (Boiler Calibration Chip)
  • Printed Circuit Board (PCB)

Related codes

c and 2

Your boiler has lost communication with its internal memory chip, meaning it cannot safely control your heating and hot water.

High Engineer only £100-250

Parts commonly replaced

  • Boiler Chip Card (BCC)
  • Main Printed Circuit Board (PCB)

Related codes

C2

Your boiler has stopped working because a small electronic identification chip is either missing or has not been properly set up on the control board.

High Engineer only £100-250

Parts commonly replaced

  • Boiler Control Calibration Chip (BCC)
  • PCB (Printed Circuit Board)

Related codes

F and 1

Your boiler has temporarily stopped working because the water pressure inside the system has dropped too low to operate safely.

High DIY-safe

What to check first

  1. Locate the filling loop underneath your boiler or check the built-in keyless filling link.
  2. Open the valves slowly to allow mains water into the system until the pressure gauge reads between 1 and 1.5 bar.
  3. Close the valves firmly and press the reset button on your boiler.

Parts commonly replaced

  • Pressure relief valve
  • Pressure sensor

Related codes

F and 2

Your boiler's flame has unexpectedly gone out while trying to run, which safely shuts down the system.

High Engineer only £90-250

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Sump trap
  • Main PCB

Related codes

F and 3

Your boiler has detected an issue with the internal fan that safely removes combustion gases, causing it to lock out for safety.

High Engineer only £150-300

Parts commonly replaced

  • Flue
  • Air pressure switch
  • Fan assembly
  • PCB

Related codes

F and 4

Your boiler has detected a problem with the sensor that measures the temperature of the water flowing through the system, causing it to stop working for safety.

High Engineer only £100-200

Parts commonly replaced

  • Flow thermistor
  • NTC sensor

Related codes

F and 5

Your boiler has temporarily stopped working because a sensor measuring the temperature of the water returning to the system is sending an incorrect reading.

High Engineer only £90-180

Parts commonly replaced

  • Return Thermistor
  • Wiring harness

Related codes

F and 7

Your boiler has temporarily stopped working because the electrical supply from your home mains voltage has dropped below the safe operating level.

High Engineer only £90-180

Parts commonly replaced

  • PCB
  • Internal Fuse
  • Wiring Harness

Related codes

F and 9

Your boiler's main electronic brain has experienced a critical internal error and has safely shut down to prevent further issues.

High Engineer only £250-£500

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Wiring Harness

Related codes

L and 5

Your boiler has temporarily locked itself out for safety after registering too many automatic resets in a short space of time.

High Engineer only £100-250

Parts commonly replaced

  • PCB
  • Ignition Lead
  • Gas Valve

Related codes

L and 6

Your boiler has mistakenly detected a flame inside when it should be switched off, so it has safely locked itself out to prevent any issues.

High Engineer only £150-300

Parts commonly replaced

  • Gas valve
  • Main printed circuit board (PCB)

Related codes

L1

Your boiler has switched itself off because the internal water temperature has become too hot, usually caused by a lack of water flow through the system.

High DIY-safe £120-£350

What to check first

  1. Check that your radiator valves are fully open
  2. Ensure your boiler pressure is between 1 and 1.5 bar on the gauge
  3. Reset the boiler by turning the control knob to 'RE' or pressing the reset button

Parts commonly replaced

  • Circulating pump
  • Thermistor (NTC sensor)
  • Main heat exchanger

Related codes

L2

Your boiler has failed to light several times and has shut down for safety, meaning you currently have no heating or hot water.

High DIY-safe £100-£350

What to check first

  1. Check if your gas supply is active by testing another gas appliance like a hob.
  2. Check if your condensate pipe (the white plastic pipe outside) is frozen or blocked.
  3. Reset the boiler by turning the control knob to 'Reset' and holding for two seconds.

Parts commonly replaced

  • Gas valve
  • Ignition electrode
  • Flame sensing probe
  • Spark generator

Related codes

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