Ideal HE18 Fault codes & diagnostics

8 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

System Natural Gas
GC Number 41-397-84
Download the Ideal HE18 manualThe official installation and service manual (PDF), the document these fault codes were read from. PDF

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Note it down before pressing reset — resetting clears the code immediately. How to read fault codes →

Severity at a glance

Each cell = one fault code. Hover to identify.
1 Emergency 5 High 2 Medium

All 8 documented codes

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H

Your boiler has registered an internal system hold and requires a qualified heating engineer to properly diagnose and service the unit.

Medium Engineer only £90-180

Parts commonly replaced

  • Printed Circuit Board
  • Thermistors
  • Wiring Harness

Related codes

H9/L9

Your boiler has detected that the gases moving through your flue are getting dangerously hot, so it has automatically shut itself down to prevent damage.

High Engineer only £150-350

Parts commonly replaced

  • Heat exchanger
  • NTC sensor
  • Flue seals
HE

Your boiler has registered a system instruction to consult the installation manual for a specific configuration or wiring check.

Medium Engineer only £90-180

Parts commonly replaced

  • PCB
  • Wiring harness

Related codes

L : F

Your boiler is trying to start up, but it cannot successfully catch a flame and has locked itself out for safety.

High Engineer only £100-250

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • PCB

Related codes

L F

Your boiler is trying to start up three times but is failing to ignite, meaning you currently have no heating or hot water.

High DIY-safe £100-£250

What to check first

  1. Check that your gas supply is turned on and other gas appliances like the cooker are working.
  2. Check if your gas prepayment meter has run out of credit.
  3. Locate the reset button on your Ideal HE15 boiler, press and hold it for 5 seconds, and let the boiler attempt to restart.

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • PCB

Related codes

L-F

Your boiler has stopped working because it tried to ignite but failed to detect a steady flame.

High Engineer only £150-300

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Printed Circuit Board (PCB)

Related codes

L9

Your boiler has registered a critical internal safety lockout that requires a Gas Safe registered engineer to properly diagnose and reset.

Emergency Engineer only £100-£250

Parts commonly replaced

  • PCB
  • Thermistors
  • Wiring harness

Related codes

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