High
L12 on Ideal HP290

Your heat pump has shut down because a power component is drawing too much electricity, likely due to a blockage or a part wearing out.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Inverter High Current

From this model's manual
Verified against the Ideal Hp290 installation & service manual, page 94.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the internal electrical components detect a sudden spike in power consumption, triggering an immediate shutdown to prevent a fire or permanent damage. The most common reasons are a blockage in the refrigeration circuit causing the pump to strain, or a mechanical failure within the compressor itself. It can also be caused by an electrical short-circuit in the control boards that drive the system.

This fault is more frequent during the first cold snaps of winter, as the system has to work at its maximum capacity and any struggling components are likely to fail under the increased load.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Avoid the next call-out bill

A cover plan would handle faults like L12: no call-out fees, no surprise bills.

Approved partner
Domestic Appliance Guard
Unlimited call-outs, 24/7 helpline, no price-hike promise
Get a quote →

Affiliate links. We may earn a commission at no extra cost to you.

Related fault codes

Related guides you might find useful