High
FD on Ideal i Combi 2

Your boiler has stopped heating because water is not moving through the system properly.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

No water flow

Shared across the I2 Combi range
This code is shared by the boilers in this range, which use the same control board. It may not be printed in this exact variant’s manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler's internal sensors detect that water isn't moving through the unit quickly enough to safely carry heat away. The most common reason is a failed circulation pump or a blockage in the central heating pipes, such as built-up sludge or a closed valve. Because the water stays still, it would overheat the heat exchanger, so the boiler shuts down as a safety precaution.

This issue is more frequent in autumn when the heating is turned back on after a long summer break, as internal pump parts can seize up from lack of use.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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Related fault codes

All 20 fault codes on the i Combi 2

Seeing a different code? Every code this model can display, in one place.

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