High Lockout
Fault indication light (2) on Ideal Icos HE

Your boiler has detected an internal error or has become too hot and has safely shut itself down as a precaution.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

If the red fault indication light is illuminated, it indicates a fault or overheat condition requiring a reset procedure.

What causes this fault?

This fault occurs when the boiler's internal safety sensors detect that the water temperature has exceeded safe limits or if a component has failed. The most common reasons include a blockage in the system, a pump failure that prevents water from moving, or a build-up of limescale within the heat exchanger. Because the unit cannot safely cool itself down, it shuts off to prevent damage to the internal parts.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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