Ideal INSTINCT2 Fault codes & diagnostics

36 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Gas 2019-present

The INSTINCT2 range comes in 2 types

Pick the one you have. The fault codes, GC numbers and manual differ by type.

Each model has its own manual A family spans several manuals, one per model or generation. Pick your model above and its page has the manual its fault codes were read from.

The fault code is already on your display

Note it down before pressing reset — resetting clears the code immediately. How to read fault codes →

Severity at a glance

Each cell = one fault code. Hover to identify.
31 High 1 Medium 4 Low

All 36 documented codes

Tap any card for details

DU

Your boiler is currently in the middle of a specific installation mode while a heating valve part is being replaced.

Medium Engineer only £100-200 Shared across the Instinct2 range

Parts commonly replaced

  • Diverter valve actuator
F[-]

Your boiler has detected a generic internal system error that prevents it from operating normally, and it requires a professional to diagnose the specific underlying cause.

High Engineer only Shared across the Instinct2 range

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Wiring harness
  • Pressure sensor

Related codes

F1

Your boiler has stopped working because the water pressure inside the heating system has dropped too low.

High DIY-safe £80-120 Shared across the Instinct2 range

What to check first

  1. Locate the internal filling loop, which is usually a small silver lever or a braided hose under the boiler.
  2. Open the filling valve slowly until the pressure gauge on the front of the boiler reads between 1.0 and 1.5 bar.
  3. Close the valve tightly and check that the fault code disappears.

Parts commonly replaced

  • Pressure sensor
  • Filling loop
  • Pressure relief valve

Related codes

F2

Your boiler is trying to start but keeps failing to keep the flame lit, so it has shut down as a safety precaution.

High Engineer only £150-300 Shared across the Instinct2 range

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Condensate trap

Related codes

F2 Or Fn Or Ln

Your boiler is failing to stay lit, which means it has safely shut itself down because it cannot consistently produce or hold a flame.

High Engineer only £150-350 Shared across the Instinct2 range

Parts commonly replaced

  • Ignition Electrode
  • Gas Valve
  • Flame Rectification Probe

Related codes

F3

Your boiler has detected an issue with the fan that safely clears exhaust gases, preventing it from starting up for your safety.

High Engineer only £250-£450 Shared across the Instinct2 range

Parts commonly replaced

  • Fan assembly
  • PCB (Printed Circuit Board)
  • Wiring harness

Related codes

F4

Your boiler has detected a problem with the sensor that monitors the temperature of the water leaving the unit, meaning it cannot safely regulate heat.

High Engineer only £100-180 Shared across the Instinct2 range

Parts commonly replaced

  • Flow thermistor (NTC sensor)
  • Wiring harness
  • Main PCB

Related codes

F5

Your boiler has detected a sensor problem that means it cannot accurately measure the temperature of the water returning to the unit, causing it to shut down for safety.

High Engineer only £90-180 Shared across the Instinct2 range

Parts commonly replaced

  • Return thermistor (NTC sensor)
  • Wiring harness
  • Main PCB

Related codes

F6

Your boiler is having trouble reading the outdoor temperature, which it uses to help run your heating more efficiently.

Low DIY-safe £90-180 Shared across the Instinct2 range

What to check first

  1. Check the external sensor on the outside of your house for any obvious damage or loose wires
  2. Turn the boiler power off and back on to see if the fault clears
  3. Ensure there is no debris or ice covering the outdoor sensor

Parts commonly replaced

  • Outdoor weather compensation sensor
  • External sensor wiring
F7

Your boiler has detected that the electrical supply coming into your home is too low for it to operate safely.

High Engineer only £100-350 Shared across the Instinct2 range

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • External Voltage Regulator

Related codes

Showing 11–20 of 36
F8

Your boiler has detected a software or data mismatch in its internal system settings, causing it to shut down for safety to prevent incorrect operation.

High Engineer only £150-300 Shared across the Instinct2 range

Parts commonly replaced

  • Main PCB
  • Wiring harness

Related codes

F8 or L8

Your boiler has detected a communication error with its internal computer or a wiring fault near the gas supply, meaning it has safely switched off to prevent potential issues.

High Engineer only £250-450 Shared across the Instinct2 range

Parts commonly replaced

  • Main PCB
  • Gas Valve
  • Wiring Harness

Related codes

F8/L8

Your boiler has detected a software or configuration error in its internal computer, which has caused it to shut down for safety reasons.

High Engineer only £150-300 Shared across the Instinct2 range

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Control Interface Module

Related codes

F9

Your boiler's main computer system has detected an internal configuration error, which usually happens immediately after a new part has been fitted without being set up correctly.

High Engineer only £90-180 Shared across the Instinct2 range

Parts commonly replaced

  • Printed Circuit Board (PCB)

Related codes

F9 or L9

Your boiler's internal computer has suffered a critical failure and can no longer control the heating system, meaning the unit will not operate.

High Engineer only £300-450 Shared across the Instinct2 range

Parts commonly replaced

  • Printed Circuit Board (PCB)

Related codes

F9/L9

Your boiler's main control computer is experiencing a critical error and is unable to communicate properly, meaning your heating and hot water will not work.

High Engineer only £250-450 Shared across the Instinct2 range

Parts commonly replaced

  • Printed Circuit Board (PCB)

Related codes

FA

Your boiler has detected that the temperature sensors for the water going in and out are reporting incorrect or swapped readings, which has caused the system to shut down for safety.

High Engineer only £100-220 Shared across the Instinct2 range

Parts commonly replaced

  • Flow Thermistor
  • Return Thermistor
  • Wiring Harness

Related codes

FN

Your boiler has lost its flame while trying to run, which means it cannot heat your water or your radiators.

High DIY-safe £120-350 Shared across the Instinct2 range

What to check first

  1. Check that your gas supply is turned on at the meter
  2. If you have a prepay meter, check that you have enough credit
  3. Press the Reset button on the boiler display
  4. Ensure your external condensate pipe hasn't frozen in very cold weather

Parts commonly replaced

  • Gas Valve
  • Ignition Electrode
  • Flame Sensing Probe
  • Spark Lead

Related codes

FU

Your boiler has detected that heat is building up too quickly and cannot circulate around your home, likely due to a blockage or a pump failure.

High DIY-safe £150-£350 Shared across the Instinct2 range

What to check first

  1. Check that the main isolation valves underneath the boiler are fully open
  2. Ensure at least two or three radiators have their valves turned to the maximum setting
  3. Check that the boiler pressure is between 1.0 and 1.5 bar on the gauge

Parts commonly replaced

  • Central heating pump
  • Main heat exchanger
  • Return thermistor

Related codes

L[-]

Your boiler has detected a persistent internal fault and has automatically shut down for safety reasons.

High Engineer only £150-350 Shared across the Instinct2 range

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Printed Circuit Board (PCB)

Related codes

Showing 21–30 of 36
L1

Your boiler has switched itself off because the internal water temperature has become too hot, usually caused by a lack of water flow through the system.

High DIY-safe £120-£350 Shared across the Instinct2 range

What to check first

  1. Check that your radiator valves are fully open
  2. Ensure your boiler pressure is between 1 and 1.5 bar on the gauge
  3. Reset the boiler by turning the control knob to 'RE' or pressing the reset button

Parts commonly replaced

  • Circulating pump
  • Thermistor (NTC sensor)
  • Main heat exchanger

Related codes

L2

Your boiler has failed to light several times and has shut down for safety, meaning you currently have no heating or hot water.

High DIY-safe £100-£350 Shared across the Instinct2 range

What to check first

  1. Check if your gas supply is active by testing another gas appliance like a hob.
  2. Check if your condensate pipe (the white plastic pipe outside) is frozen or blocked.
  3. Reset the boiler by turning the control knob to 'Reset' and holding for two seconds.

Parts commonly replaced

  • Gas valve
  • Ignition electrode
  • Flame sensing probe
  • Spark generator

Related codes

L4

Your boiler has sensed a problem with the internal thermometer that monitors the water temperature leaving the unit, causing it to shut down for safety.

High Engineer only £100-£180 Shared across the Instinct2 range

Parts commonly replaced

  • Flow thermistor (NTC sensor)
  • Wiring harness
  • Main PCB

Related codes

L4 Or F4

Your boiler's temperature-sensing component is malfunctioning, which prevents it from safely controlling the heat, so it has turned itself off to prevent overheating.

High Engineer only £150-250 Shared across the Instinct2 range

Parts commonly replaced

  • Flow NTC Thermistor
  • Wiring harness

Related codes

L5

Your boiler has detected a sensor problem that means it cannot accurately measure the temperature of the water returning to the unit, causing it to shut down for safety.

High Engineer only £90-180 Shared across the Instinct2 range

Parts commonly replaced

  • Return thermistor (NTC sensor)
  • Wiring harness
  • Main PCB

Related codes

L5 Or F5

Your boiler has detected an issue with the sensor that monitors the temperature of the water returning to the unit, causing it to stop running for safety.

High Engineer only £120-190 Shared across the Instinct2 range

Parts commonly replaced

  • Return thermistor (NTC sensor)
  • Wiring harness

Related codes

L6

Your boiler thinks a flame is burning even though it shouldn't be, causing the system to shut down for safety.

High Engineer only £120-280 Shared across the Instinct2 range

Parts commonly replaced

  • Ionisation probe
  • Flame sensing electrode
  • Printed Circuit Board (PCB)

Related codes

L8

Your boiler's computer has detected an internal data error, meaning it has safely shut itself down until it can be reset or repaired by a professional.

High Engineer only £150-300 Shared across the Instinct2 range

Parts commonly replaced

  • Main PCB
  • Display Interface Module

Related codes

L9

Your boiler's internal computer has encountered a critical error and is unable to operate safely, meaning your heating and hot water will not function.

High Engineer only £250-450 Shared across the Instinct2 range

Parts commonly replaced

  • Main Printed Circuit Board (PCB)
  • Wiring harness

Related codes

LC

Your boiler has temporarily locked out because it failed to light or stay lit five times in a short space of time.

High Engineer only £100-£250 Shared across the Instinct2 range

Parts commonly replaced

  • Ignition lead
  • Electrodes
  • Gas valve
  • PCB

Related codes

Showing 31–36 of 36
LN

Your boiler has lost its flame while running, meaning it is not getting enough gas or the spark is failing to keep the burner lit.

High DIY-safe £100-350 Shared across the Instinct2 range

What to check first

  1. Check if your gas meter has credit (if on a prepayment meter)
  2. Check if other gas appliances, like a hob, are working to confirm gas supply
  3. Reset the boiler by turning the mode knob to 'RE' and then back to the desired setting
  4. Ensure the external condensate pipe has not frozen if it is winter

Parts commonly replaced

  • Flame Sensing Electrode
  • Gas Valve
  • Ignition Lead
  • Spark Generator

Related codes

oF

Your boiler's electronic brain needs to be configured correctly by a qualified heating engineer after a recent replacement.

High Engineer only £90-180 Shared across the Instinct2 range
SH

Your boiler is currently running a special software sequence used by engineers when replacing an internal water-directing valve.

Low Engineer only Shared across the Instinct2 range

Parts commonly replaced

  • Diverter valve actuator
UF

Your boiler is currently in a setup mode used by engineers to replace an internal valve part, and it requires professional completion.

High Engineer only £120-250 Shared across the Instinct2 range

Parts commonly replaced

  • Diverter Valve Actuator
  • Diverter Valve Cartridge

Related codes

uP

Your boiler is displaying a setup code because it has detected a new control board being powered on for the first time.

Low Engineer only £0-100 Shared across the Instinct2 range

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