Ideal Isar HE Fault codes & diagnostics

32 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Combi Natural Gas 24-35 kW 2006-2010 Discontinued

Replaced by: Logic HE

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Each cell = one fault code. Hover to identify.
30 High 2 Medium

All 32 documented codes

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85 H.....2.....

Your boiler has lost the ability to accurately measure the temperature of the water returning to it, so it has safely shut down to prevent overheating.

High Engineer only £120-220

Parts commonly replaced

  • Return thermistor sensor
  • Wiring harness
86 H.....3.....

Your boiler is struggling to accurately measure the temperature of your hot water, which may cause your taps to run cold or the water temperature to fluctuate.

Medium Engineer only £120-200

Parts commonly replaced

  • DHW NTC Thermistor
  • Wiring Harness

Related codes

87 H.....4....

Your boiler has detected that it is not sensing water correctly within the system, causing it to stop running to prevent potential damage.

High Engineer only £150-250

Parts commonly replaced

  • NTC Thermistor
  • Wiring harness

Related codes

88 H......F.....

Your boiler is failing to light the fuel inside the unit because it cannot detect a flame, causing it to stop operating for safety reasons.

High DIY-safe £150-350

What to check first

  1. Check if your gas supply is active by testing another gas appliance like a hob.
  2. Press and hold the 'Reset' button for five seconds to restart the ignition sequence.
  3. Ensure the external condensate pipe isn't frozen if the weather is extremely cold.

Parts commonly replaced

  • Ignition electrode
  • Flame rectification probe
  • Printed Circuit Board

Related codes

89 H......n.....

Your boiler is failing to start because the electrical supply wires—specifically the live and neutral—have been connected the wrong way around.

High Engineer only £90-160

Parts commonly replaced

  • Main PCB
  • Electrical wiring loom

Related codes

93 H.....4....

Your boiler has detected that it is trying to heat up without enough water inside, causing it to shut down to prevent damage.

High DIY-safe £120-£250

What to check first

  1. Check the pressure gauge on the front of the boiler; it should be between 1 and 1.5 bar.
  2. If the pressure is low, use the filling loop underneath the boiler to top it up.
  3. Once the pressure is correct, press the reset button on the control panel.

Parts commonly replaced

  • Thermistor (NTC sensor)
  • Circulating pump
  • Main PCB

Related codes

94 H......F.....

Your boiler has failed to light a flame properly or cannot detect that it is burning, which prevents it from providing heat and hot water.

High Engineer only £120-350

Parts commonly replaced

  • Flame Sensing Electrode
  • Ignition Lead
  • Printed Circuit Board (PCB)
  • Gas Valve

Related codes

95 H......n.....

Your boiler has detected that the electrical supply wires are connected in the wrong order, preventing it from starting up safely.

High Engineer only £80-160

Parts commonly replaced

  • Main Printed Circuit Board (PCB)
  • External Wiring Connection

Related codes

104H

Your boiler has detected an issue with the flame during operation, causing it to shut down for safety reasons.

High Engineer only £150-300

Parts commonly replaced

  • Ignition electrode
  • Flame sensor
  • Gas valve
  • PCB

Related codes

105H

Your boiler is failing to start because the electrical supply wires are connected in the wrong order.

High Engineer only £100-180

Parts commonly replaced

  • Main Wiring Harness
  • External Electrical Connection
Showing 11–20 of 32
F-

Your boiler has stopped working because it has detected a specific internal problem, which is indicated by the number or letter flashing after the F symbol.

High DIY-safe £100-350

What to check first

  1. Check the letter or number flashing after the F to identify the specific fault
  2. Turn the mode knob to the 'Reset' position and hold for 2 seconds
  3. Wait for the boiler to attempt to restart; if it fails again, contact a Gas Safe engineer

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Ignition Electrode
  • Fan
H 1

Your boiler has stopped working because a sensor that measures the water temperature is not sending a proper signal to the control system.

High Engineer only £120-200

Parts commonly replaced

  • Flow NTC sensor
  • Wiring harness

Related codes

H 2

Your boiler's internal sensor that monitors the water temperature returning to the unit is malfunctioning, which is causing the system to stop working as a safety precaution.

High Engineer only £120-220

Parts commonly replaced

  • Return NTC thermistor
  • Wiring harness

Related codes

H 3

Your boiler is struggling to accurately detect the temperature of your hot water, which means it may fail to provide a consistent supply or stop heating your water altogether.

Medium Engineer only £120-220

Parts commonly replaced

  • DHW NTC thermistor
H 4

Your boiler has detected that it is running without enough water inside, which prevents it from heating safely.

High Engineer only £150-250

Parts commonly replaced

  • System sensor
  • Pressure relief valve
  • Circulation pump
H A

Your boiler has stopped working because the water pressure inside the system has dropped too low to operate safely.

High DIY-safe £80-120

What to check first

  1. Locate the external filling loop, which is usually a flexible silver braided hose under your boiler.
  2. Open the valves at both ends of the hose to let mains water into the system until the pressure gauge reads between 1 and 1.5 bar.
  3. Close both valves tightly to stop the flow of water and check the gauge remains steady.

Parts commonly replaced

  • Filling loop
  • Pressure relief valve
  • Expansion vessel

Related codes

H E

Your boiler's internal computer is experiencing a communication fault and cannot control the system correctly.

High Engineer only £250-450

Parts commonly replaced

  • Main PCB
  • Wiring harness
H F

Your boiler has detected an issue with the flame during operation and has safely shut itself down to prevent any risk.

High DIY-safe £150-300

What to check first

  1. Check if other gas appliances, like a cooker, are working to ensure gas is reaching the property
  2. Check the condensate pipe outside for freezing or blockages if it is winter
  3. Press the 'Reset' button on the front of the boiler

Parts commonly replaced

  • Ignition electrode
  • Flame rectification probe
  • Gas valve
  • Printed circuit board (PCB)

Related codes

H n

Your boiler has detected an internal communication error between its main components and requires a professional diagnostic check to identify the faulty link.

High DIY-safe £120-250

What to check first

  1. Check that all radiator valves are fully open
  2. Ensure the boiler pressure is between 1.0 and 1.5 bar on the pressure gauge
  3. Gently bleed your radiators to remove any trapped air
  4. Reset the boiler by turning the mode dial to standby and back again

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Wiring harness
H9

Your boiler has detected that it is getting dangerously hot and has shut itself down to prevent damage.

High DIY-safe £150-350

What to check first

  1. Check that all radiator valves are fully open
  2. Ensure the boiler pressure is between 1.0 and 1.5 bar on the gauge
  3. Reset the boiler by turning the mode knob to the 'reset' position for 2 seconds

Parts commonly replaced

  • Pump
  • Diverter valve
  • Heat exchanger
  • System filter

Related codes

Showing 21–30 of 32
H9/L9

Your boiler has detected that it is running much hotter than it should be and has shut itself down to prevent any internal damage.

High DIY-safe £150-350

What to check first

  1. Check that your radiator valves are fully open.
  2. Ensure your system water pressure is between 1.0 and 1.5 bar on the gauge.
  3. Restart the boiler by turning the mode knob to 'reset' and then back to 'on'.

Parts commonly replaced

  • Pump
  • Diverter Valve
  • System Filter
  • Heat Exchanger

Related codes

HHHHH:::::AAAAA

Your boiler has stopped heating your radiators and water because the internal water pressure has dropped too low.

High DIY-safe £80-150

What to check first

  1. Locate the filling loop (usually a silver braided hose with one or two valves) underneath the boiler.
  2. Slowly open the valve(s) to let water enter the system while watching the pressure gauge on the front panel.
  3. Stop when the needle reaches the green zone, ideally around 1.5 bar, and ensure the valve is tightly closed.

Parts commonly replaced

  • Filling loop
  • Pressure relief valve
  • Expansion vessel

Related codes

L 8

Your boiler has detected that the internal mechanism responsible for clearing waste gases is not spinning correctly, so it has safely shut down to prevent any unsafe operation.

High Engineer only £200-350

Parts commonly replaced

  • Fan assembly
  • Wiring harness
  • Printed Circuit Board (PCB)
L A

Your boiler has detected that it is running much hotter than it should be and has switched itself off to prevent internal damage.

High DIY-safe £120-250

What to check first

  1. Check that all radiator valves are fully open to allow water to flow.
  2. Ensure there is enough pressure in the system by checking the built-in gauge.
  3. Press the reset button on the front of the boiler to see if the fault clears.

Parts commonly replaced

  • Overheat thermostat
  • Primary flow sensor
  • Circulation pump
  • System filter

Related codes

L E

Your boiler's main control computer is experiencing a communication error and cannot operate safely.

High Engineer only £250-450

Parts commonly replaced

  • Main PCB
  • Wiring harness
L F

Your boiler has failed to light the flame or keep it running, so it has safely shut itself off to prevent gas build-up.

High DIY-safe £150-300

What to check first

  1. Check if other gas appliances in your home (like a hob) are working to ensure gas is being supplied.
  2. Verify that your gas prepayment meter has not run out of credit.
  3. If it is freezing outside, check if your white plastic condensate pipe is frozen and gently thaw it with warm water.
  4. Press the Reset button on the front of the boiler once.

Parts commonly replaced

  • Ignition electrode
  • Flame rectification probe
  • Gas valve
  • PCB

Related codes

L-

Your boiler has switched itself off for safety and is displaying this code alongside another digit to point to a specific problem.

High DIY-safe £100-350

What to check first

  1. Look at the display and wait for it to flash a second digit (e.g., L2 or L9)
  2. Check that your gas supply is active (e.g., check other gas appliances)
  3. Press and hold the 'Mode' or 'Reset' knob for two seconds to clear the lockout

Parts commonly replaced

  • Ignition Electrode
  • Gas Valve
  • Printed Circuit Board (PCB)

Related codes

L- F

Your boiler has tried to start three times but cannot ignite, meaning you currently have no heating or hot water.

High DIY-safe £150-300

What to check first

  1. Check if your gas supply is active by testing another gas appliance like a hob
  2. Ensure your prepaid gas meter has enough credit
  3. Press the 'Reset' button on the front of the boiler

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Spark generator

Related codes

L9

Your boiler has detected that it is becoming dangerously hot and has shut itself down to prevent any internal damage.

High DIY-safe £150-350

What to check first

  1. Check that your radiator valves are fully open
  2. Ensure your boiler pressure is between 1.0 and 1.5 bar on the gauge
  3. Reset the boiler by turning the mode knob to 'reset' and back to 'on'

Parts commonly replaced

  • Plate to plate heat exchanger
  • Pump
  • NTC thermistor
LA/HA

Your boiler has become too hot and has shut itself down as a safety precaution to prevent internal damage.

High DIY-safe £120-350

What to check first

  1. Check that all radiator valves are fully open to allow water to circulate.
  2. Ensure your system water pressure is between 1 and 1.5 bar on the pressure gauge.
  3. Wait for the boiler to cool down below 50°C and then press the reset button.

Parts commonly replaced

  • Circulation Pump
  • Heat Exchanger (Flushing)
  • Thermistors/NTC Sensors

Related codes

Showing 31–32 of 32
LLLLL ::::: FFFFF

Your boiler is failing to light the flame properly after three attempts, meaning it currently cannot provide heating or hot water.

High DIY-safe £150-350

What to check first

  1. Check that your gas pre-payment meter has credit
  2. Ensure the gas stop tap is fully open
  3. Reset the boiler by turning the mode knob to the 'reset' position for 2 seconds and then back to 'on'

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Printed Circuit Board (PCB)

Related codes

LLLLL:::::AAAAA

Your boiler has detected that it is getting too hot and has automatically shut itself down to prevent damage.

High DIY-safe £150-£300

What to check first

  1. Check that all radiator valves are fully open
  2. Ensure the system pressure is between 1 and 1.5 bar on the gauge
  3. Once the boiler has cooled down, press the 'Reset' button

Parts commonly replaced

  • Pump
  • Diverter Valve
  • Heat Exchanger
  • NTC Sensor

Related codes