Ideal Isar HE Fault codes & diagnostics

17 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Combi Natural Gas 24-35 kW 2003-2011 Discontinued
GC Numbers 47-348-2947-348-3047-348-31

Replaced by: Logic HE

Download the Ideal Isar HE manual The official installation & service manual (PDF) — the exact document these fault codes were verified against. PDF

The fault code is already on your display

Note it down before pressing reset — resetting clears the code immediately. How to read fault codes →

Severity at a glance

Each cell = one fault code. Hover to identify.
17 High

Which version do you have?

The GC number on your boiler's data badge identifies the exact appliance and production years, as recorded in the UK Product Characteristics Database.

GC number Appliance (register name) Produced
47-348-29 isar HE35 2003–2011
47-348-30 isar HE30 2003–2011
47-348-31 isar HE24 2003–2011

All 17 documented codes

Tap any card for details

85

Your boiler has lost the ability to accurately measure the temperature of the water returning to it, so it has shut down to prevent potential overheating.

High Engineer only £150-250

Parts commonly replaced

  • Return Thermistor
  • Wiring Harness

Related codes

86

Your boiler is having trouble 'reading' the temperature of your hot water supply, which means it has stopped heating water to prevent the system from getting too hot.

High Engineer only £120-220

Parts commonly replaced

  • DHW NTC Thermistor
  • Wiring harness

Related codes

87

Your boiler has detected that a temperature sensor is not reading correctly, which prevents it from safely igniting or heating your water.

High Engineer only £150-250

Parts commonly replaced

  • NTC Thermistor
  • Wiring Harness
89

Your boiler is struggling because the electrical supply wires have been connected the wrong way round, preventing the system from detecting a safe flame.

High Engineer only £100-200

Parts commonly replaced

  • Electrical supply wiring
  • PCB
93

Your boiler has detected an issue with a safety sensor that monitors water levels and temperature within the unit, causing it to shut down to prevent damage.

High Engineer only £150-250

Parts commonly replaced

  • NTC Thermistor sensor
  • Wiring harness
  • Printed Circuit Board (PCB)

Related codes

94

Your boiler is trying to start but cannot detect that the burner has successfully lit, so it has shut itself down to keep you safe.

High Engineer only £150-300

Parts commonly replaced

  • Ignition electrode
  • Flame rectification probe
  • PCB
95

Your boiler is failing to start because it is not sensing the correct electrical connection path from your home's power supply.

High Engineer only £120-250

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Wiring Harness

Related codes

F-

Your boiler has stopped working because it has detected a specific internal problem, which is indicated by the number or letter flashing after the F symbol.

High DIY-safe £100-350

What to check first

  1. Check the letter or number flashing after the F to identify the specific fault
  2. Turn the mode knob to the 'Reset' position and hold for 2 seconds
  3. Wait for the boiler to attempt to restart; if it fails again, contact a Gas Safe engineer

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Ignition Electrode
  • Fan
H A

Your boiler has stopped working because the water pressure inside the system has dropped too low to operate safely.

High DIY-safe £80-120

What to check first

  1. Locate the external filling loop, which is usually a flexible silver braided hose under your boiler.
  2. Open the valves at both ends of the hose to let mains water into the system until the pressure gauge reads between 1 and 1.5 bar.
  3. Close both valves tightly to stop the flow of water and check the gauge remains steady.

Parts commonly replaced

  • Filling loop
  • Pressure relief valve
  • Expansion vessel

Related codes

H E

Your boiler's internal computer is experiencing a communication fault and cannot control the system correctly.

High Engineer only £250-450

Parts commonly replaced

  • Main PCB
  • Wiring harness
H9

Your boiler has detected that it is getting dangerously hot and has shut itself down to prevent damage.

High DIY-safe £150-350

What to check first

  1. Check that all radiator valves are fully open
  2. Ensure the boiler pressure is between 1.0 and 1.5 bar on the gauge
  3. Reset the boiler by turning the mode knob to the 'reset' position for 2 seconds

Parts commonly replaced

  • Pump
  • Diverter valve
  • Heat exchanger
  • System filter

Related codes

H9/L9

Your boiler has detected that it is running much hotter than it should be and has shut itself down to prevent any internal damage.

High DIY-safe £150-350

What to check first

  1. Check that your radiator valves are fully open.
  2. Ensure your system water pressure is between 1.0 and 1.5 bar on the gauge.
  3. Restart the boiler by turning the mode knob to 'reset' and then back to 'on'.

Parts commonly replaced

  • Pump
  • Diverter Valve
  • System Filter
  • Heat Exchanger

Related codes

L A

Your boiler has detected that it is running much hotter than it should be and has switched itself off to prevent internal damage.

High DIY-safe £120-250

What to check first

  1. Check that all radiator valves are fully open to allow water to flow.
  2. Ensure there is enough pressure in the system by checking the built-in gauge.
  3. Press the reset button on the front of the boiler to see if the fault clears.

Parts commonly replaced

  • Overheat thermostat
  • Primary flow sensor
  • Circulation pump
  • System filter

Related codes

L E

Your boiler's internal computer is experiencing a communication error and cannot safely manage the heating process, causing the system to shut down.

High Engineer only £250-450

Parts commonly replaced

  • Main Printed Circuit Board (PCB)

Related codes

L-

Your boiler has switched itself off for safety and is displaying this code alongside another digit to point to a specific problem.

High DIY-safe £100-350

What to check first

  1. Look at the display and wait for it to flash a second digit (e.g., L2 or L9)
  2. Check that your gas supply is active (e.g., check other gas appliances)
  3. Press and hold the 'Mode' or 'Reset' knob for two seconds to clear the lockout

Parts commonly replaced

  • Ignition Electrode
  • Gas Valve
  • Printed Circuit Board (PCB)

Related codes

L9

Your boiler has detected that it is becoming dangerously hot and has shut itself down to prevent any internal damage.

High DIY-safe £150-350

What to check first

  1. Check that your radiator valves are fully open
  2. Ensure your boiler pressure is between 1.0 and 1.5 bar on the gauge
  3. Reset the boiler by turning the mode knob to 'reset' and back to 'on'

Parts commonly replaced

  • Plate to plate heat exchanger
  • Pump
  • NTC thermistor
LA/HA

Your boiler has become too hot and has shut itself down as a safety precaution to prevent internal damage.

High DIY-safe £120-350

What to check first

  1. Check that all radiator valves are fully open to allow water to circulate.
  2. Ensure your system water pressure is between 1 and 1.5 bar on the pressure gauge.
  3. Wait for the boiler to cool down below 50°C and then press the reset button.

Parts commonly replaced

  • Circulation Pump
  • Heat Exchanger (Flushing)
  • Thermistors/NTC Sensors

Related codes

3 operating states & engineer diagnostics

Not faults — these are normal operating states. Tap to expand.