High Lockout
4.12 on Ideal Logic Max Combi

Your boiler has stopped working because it cannot detect water moving through the internal pipes to keep the system safe.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

No Water Flow

What causes this fault?

This fault occurs when the boiler's internal sensors do not detect enough water movement to safely heat the system, causing it to shut down to prevent overheating. The most common reasons are a failed circulation pump that can no longer push water through the pipes, or a blockage caused by a build-up of debris and sludge. It can also be triggered if the water pressure is too low or if air is trapped inside the heat exchanger.

This fault often appears when the heating is first turned on in autumn, as pumps can seize up after sitting idle throughout the summer months.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Related fault codes

Related guides you might find useful