High Lockout
4.16 on Ideal Logic Max Heat

Your boiler has lost power or is suffering from a complete electronic failure, meaning the control screen is unresponsive and the heating will not operate.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Blank Display

What causes this fault?

This fault occurs when the boiler's internal computer brain loses its electrical supply or suffers a terminal hardware failure. It is typically caused by a blown fuse on the control board or a malfunction within the main circuit board that prevents power from reaching the screen. Because the display is dark and the controls are unresponsive, the system cannot process any requests for heating.

This fault is often seen following summer storms or winter power surges, as electrical spikes can easily blow the sensitive fuses or damage the circuit board.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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