High Lockout
L4 on Ideal Logic Max Plus

Your boiler has sensed a problem with its internal temperature sensors or a lack of water movement, causing it to shut down for safety.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Control / no flow thermistor fault

What causes this fault?

This fault occurs when the boiler detects a sudden, unexpected rise in temperature because water isn't moving through the heat exchanger quickly enough. The most common reasons are a failed internal pump, a physical blockage like sludge in the pipework, or a faulty sensor that is sending incorrect temperature readings to the main computer.

This issue often appears when the heating is first turned on after summer, as pump components can seize up during long periods of inactivity.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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