High Lockout
BLANK DISPLAY on Ideal Logic Max System

Your boiler has no power or the screen has failed, meaning it cannot provide heating or hot water until the electrical supply is restored.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Blank Display

What causes this fault?

This fault occurs when the boiler's internal computer is not receiving electricity or has suffered a hardware failure. The most common reason is a blown fuse on the control board or a tripped circuit breaker, though it can also be caused by a complete failure of the Printed Circuit Board (PCB) itself. Without a functional display, the boiler is unable to process any commands to provide heat or hot water.

This issue often occurs after summer periods when a power surge during a storm or a damp environment has affected the electronics before the first cold snap.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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