High Lockout
F10 on Ideal Logic Max System

Your boiler is unable to create the electric spark needed to light the gas burner, meaning your heating and hot water will not work.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Spark Generator Fault: Check wiring, if OK replace spark generator

What causes this fault?

This fault occurs when the boiler's internal electronic starter fails to send a high-voltage charge to the ignition probes. The root cause is usually a breakdown in the spark generator’s internal circuitry or a loose connection that prevents the electrical arc from jumping across the burners to light the gas. In some cases, the control board may be failing to send the initial command signal to begin the ignition process.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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