What the manual says
Manufacturer manualBurner thermostat is open or not connected; check the thermostat for the switching point 107˚C. Check the burner cover for defects, it is possible that the flame will extend to the rear-side of the burner cover. Check the sealing between the mixing chamber and the heat exchanger and check the connection of the burner housing to the heat exchanger.
Engineer required
This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.
Avoid the next call-out bill
A cover plan would handle faults like 21: no call-out fees, no surprise bills.
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Related fault codes
All 40 fault codes on the Maximiser SE 42
Seeing a different code? Every code this model can display, in one place.