High Lockout
4A on Ideal Maximiser SE

Your boiler has shut down because a sensor has detected that the water inside is getting too hot.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Temperature supply sensor too high (> 101 °C).

What causes this fault?

This fault occurs because the water leaving the boiler has exceeded a safe temperature limit, causing the system to shut down for safety. It is usually caused by a lack of water flow, often due to a pump failure or a blockage within the heat exchanger that prevents heat from being carried away quickly enough. In some cases, the sensor itself may simply be faulty and providing an incorrect high-temperature reading.

This issue is more frequent during the first cold spell of autumn, when pumps that have sat idle all summer can seize up upon restarting.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Related fault codes

Related guides you might find useful