High Lockout
4F on Ideal Maximiser SE

Your boiler has reached an unsafely high temperature and has shut down to prevent damage or overheating.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Temperature safety sensor above 101 °C.

What causes this fault?

This fault occurs when the water inside the heat exchanger becomes too hot, causing the safety sensors to shut the system down to prevent damage. The most common reasons are a failed pump that isn't moving water away from the boiler quickly enough or a blockage in the pipework restricting flow. It can also be caused by a build-up of air or a faulty sensor sending an incorrect temperature reading to the control board.

This issue is more common during the first cold spell of autumn, when pumps that have been idle all summer can seize up or struggle to restart.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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