Your boiler has stopped working because it cannot properly measure the temperature of the water leaving the unit.
Book a Gas Safe engineer within 24–48 hours. Your boiler may be unsafe or could break down completely if left.
Technical description: FLOW THERMISTOR ERROR
What causes this fault?
This fault occurs when the boiler's control board loses communication with the sensor that monitors the temperature of the water being sent to your radiators. The most common reason is that the sensor has electronically failed or 'drifted' out of its correct range, making it impossible for the boiler to operate safely. In some cases, it can also be caused by loose or damaged internal wiring connecting the sensor to the main computer.
Engineer required
This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.
Find a Gas Safe engineer
Search the official register for a qualified engineer in your area.
Gas Safe Register →Protect yourself from future repair bills
A boiler cover plan would cover faults like H1 — no call-out fees, no surprises.
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