High Lockout
E16 on Ideal Mini C24

Your boiler has detected that there is not enough water in the system to operate safely, causing it to shut down temporarily.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Water pressure switch error (lack of water)

What causes this fault?

This fault occurs when the internal sensor detects that the system's water pressure has dropped too low for the boiler to operate safely. The most common reason is a slow leak in the pipework or radiators, though it can also happen if you have recently bled your radiators without topping the water back up.

This issue is frequently seen in autumn when homeowners turn their heating back on for the first time, as dormant leaks or air trapped in the system can cause the pressure to dip.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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