High Lockout
E22 on Ideal Mini C32

Your boiler's internal computer brain has lost its configuration settings and needs a professional to reset or replace it.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Parametrizing error (PCB)

What causes this fault?

This fault occurs when the boiler's main control board suffers a memory glitch or software failure, causing it to 'forget' how it should operate. This is often triggered by sudden electrical fluctuations, such as a power surge or a failing internal wire harness that disrupts the data flow to the computer chip.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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