High Lockout
416 on Ideal Response SE

Your boiler’s main computer brain has experienced a critical electronic failure and can no longer control the heating system.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Internal failure - electronic

What causes this fault?

This fault occurs when the boiler's internal computer chips stop communicating correctly or suffer a physical electronic breakdown. The most common reason is general wear and tear of the electrical components, but it can also be triggered by a sudden power surge or moisture getting into the control box.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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