High Lockout
Overheat 'stat tripped on Ideal Response

Your boiler has shut down because it detected that the water inside has become too hot, causing a safety switch to trigger.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Check continuity of water pressure switch and overheat 'stat. Check temperatures; if below 90°C replace stat, if above 90°C check CH/HW thermistors.

What causes this fault?

This fault occurs when the water within the heat exchanger reaches a dangerously high temperature, triggering a safety sensor to cut off the gas for your protection. The most common reasons for this are a lack of water circulation caused by a failing pump, a blockage in the pipework, or a sensor that has become faulty and is giving a false reading.

This issue often surfaces when you first turn your heating back on in autumn, as internal pumps can seize up after being idle during the summer months.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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