High Lockout
400 on Ideal Ideal Classic SE15P FF

Your boiler's internal computer has encountered an electronic error and is unable to communicate with its controls to provide heat.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

internal failure - electronic

What causes this fault?

This fault occurs when the boiler's main control board experiences a critical hardware failure and can no longer process instructions. It is usually caused by a component on the circuit board wearing out over time or being damaged by a sudden electrical surge. Because the 'brain' of the boiler has failed, it can no longer safely manage the gas valve or ignition process.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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