High Lockout
408 on Ideal Ideal Classic SE15P FF

Your boiler has detected a problem with how air or water is flowing through the system and has shut down as a safety precaution.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Pressure differential switch failure (not applicable)

What causes this fault?

This fault occurs when the boiler's internal components detect that the airflow required for safe combustion is not being properly maintained. The system relies on a pressure switch to confirm the fan is moving air correctly, so a blockage in the flue or a failing fan motor will trigger this safety shutdown. In many cases, it is simply caused by debris or moisture preventing the pressure sensors from giving a clear reading.

This fault is more frequent during periods of heavy wind or extreme cold, as external debris can blow into the flue and ice can restrict the airflow necessary for the pressure switch to activate.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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