High Lockout
430 on Ideal Ideal Classic SE15P FF

Your boiler has detected that water is moving too slowly or not at all through the system, causing a heat imbalance that has triggered a safety shutdown.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Maximum difference between T1 and T2 exceeded

What causes this fault?

This fault occurs when the boiler's internal sensors detect that the outgoing water is significantly hotter than the returning water, suggesting a lack of circulation. The most common reason is a failed or stuck pump, though it can also be triggered by air trapped in the system or a blockage in the pipework. In some cases, a build-up of sludge or debris within the heat exchanger prevents the water from moving through the boiler fast enough to carry the heat away.

This fault often appears during the first few cold days of autumn when a pump that has been idle all summer fails to spin back up.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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