High Lockout
919 on Ideal Ideal Classic SE15P FF

Your boiler has switched itself off because the water returning to the unit is too hot, meaning the heat isn't being distributed around your home properly.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Maximum temperature - Return temperature T2 too high

What causes this fault?

This fault occurs when the water returning to the boiler is almost as hot as the water leaving it, indicating that heat is not being transferred into your radiators or cylinder. The most common reason is a failure of the external pump or a blockage in the pipework that prevents the water from circulating through your heating system. It can also be caused by all your radiator valves being closed at the same time, leaving the hot water with nowhere to go.

This fault is more common in autumn when heating systems are turned back on after a long summer break, as external pumps can seize up due to inactivity.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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