BoilerFaultCodesThe 6 most common faults
Your boiler has stopped working because the internal temperature has become too high or water is not circulating through the system properly.
Check that your radiator valves are openCheck that your boiler pressure is between 1.0 and 1.5 barReset the boiler by pressing the reset button on the control panel
Your boiler has detected that the water is getting too hot too quickly, which usually means the water cannot circulate properly through your heating system.
Check that all the blue and red lever valves underneath the boiler are fully turned to the open positionEnsure your radiator valves (TRVs) are turned up and not all closed at onceCheck that your central heating pump isn't making unusual grinding noises or stuck
Your boiler has become too hot and has shut itself down for safety to prevent damage.
Check the pressure gauge and refill to 1.0 bar if it is lowBleed all radiators to remove trapped airEnsure all radiator valves and boiler service valves are fully openPress the Reset button on the boiler display
Your boiler has failed to light several times and has shut down as a safety precaution.
Check if other gas appliances, like a gas hob, are working to confirm gas supplyCheck that your gas meter has credit if you use a prepaid meterPress and hold the 'Reset' button on the boiler display for 3 seconds
Your boiler has stopped working because the water pressure inside the system is too low for it to run safely.
Locate the filling loop (usually a silver flexible hose) underneath the boiler.Slowly open the tap handles until you hear water entering and see the pressure gauge reach 1.0 bar.Close both taps tightly and reset the boiler if necessary.
Your boiler has stopped working because the water level inside the system has dropped too low and needs topping up.
Locate the filling loop (usually a silver flexible hose) underneath the boiler.Slowly open the one or two taps on the loop until you hear water flowing.Watch the pressure gauge on the screen until it reaches 1.5 bar, then close the taps tightly.
on the Ideal Vogue
Based on parts cited in our fault code database. Your engineer will confirm what's actually needed after diagnosis.
Call a Gas Safe engineer if…
- You can smell gas or see signs of a leak
- The Ideal shows an Emergency or High severity code
- The boiler keeps locking out after repeated resets
- You've tried the DIY checks and the fault hasn't cleared
- There's visible water leaking from the boiler
- The flame is yellow or orange instead of blue