BoilerFaultCodesThe 6 most common faults
Your boiler has stopped working because the internal temperature has become too high or water is not circulating through the system properly.
Check that your radiator valves are openCheck that your boiler pressure is between 1.0 and 1.5 barReset the boiler by pressing the reset button on the control panel
Your boiler has stopped working because it failed to light properly after several attempts, usually due to a lack of gas or a spark issue.
Check if your gas supply is turned on at the meter or try another gas appliance like a hob.If you have a pre-payment meter, check that you have enough credit.Press the 'Reset' button on the boiler display to try restarting the ignition process.
Your boiler has detected that there is not enough water in the system to operate safely, causing it to shut down to prevent damage.
Locate the filling loop (the flexible silver hose) underneath the boiler.Slowly open the valve(s) to allow water into the system while watching the pressure gauge.Close the valve(s) tightly once the gauge reaches between 1.0 and 1.5 bar.
Your boiler is failing to stay lit or cannot detect its own flame, meaning it has shut down for safety and cannot provide heating or hot water.
Check if other gas appliances in your home (like a cooker) are working to ensure gas is reaching the property.Ensure your gas meter has credit if you are on a prepay meter.Check that the condensate pipe (the plastic pipe leading outside) isn't frozen if it is currently cold weather.Reset the boiler by pressing the 'RE' button on the display screen.
Your boiler has detected that the water is getting too hot too quickly, which usually means the water cannot circulate properly through your heating system.
Check that all the blue and red lever valves underneath the boiler are fully turned to the open positionEnsure your radiator valves (TRVs) are turned up and not all closed at onceCheck that your central heating pump isn't making unusual grinding noises or stuck
Your boiler has lit correctly but the flame has unexpectedly gone out, causing the system to shut down for safety.
Check that your gas prepay meter has creditCheck that other gas appliances, like a hob, are working correctlyReset the boiler by pressing the 'Restart' button on the display
on the Ideal Vogue
Based on parts cited in our fault code database. Your engineer will confirm what's actually needed after diagnosis.
Call a Gas Safe engineer if…
- You can smell gas or see signs of a leak
- The Ideal shows an Emergency or High severity code
- The boiler keeps locking out after repeated resets
- You've tried the DIY checks and the fault hasn't cleared
- There's visible water leaking from the boiler
- The flame is yellow or orange instead of blue