High Lockout
E31 on Intergas Combi Compact HRE 28/24

Your boiler has detected that the internal temperature sensors have been mixed up or are reading in the wrong order, preventing it from heating your water safely.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Flow and return sensors swapped

What causes this fault?

This fault occurs when the boiler's control board detects that the temperature readings for the outgoing and incoming water pipes are reversed. It usually happens because the physical sensors have been clipped onto the wrong pipes during a repair, or the internal wiring harness has been connected incorrectly. In some cases, a faulty sensor sending an illogical reading can trick the computer into thinking the parts are swapped.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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