High Lockout
13 on Intergas Combi Compact HRE 36/30

Your boiler has detected a problem with its primary temperature sensor and has stopped working as a safety precaution.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Sensor fault S1

What causes this fault?

This fault occurs when the boiler's main flow sensor, which monitors the temperature of the water leaving the heat exchanger, fails to provide a consistent or logical reading. The most common reason is that the internal electrical component of the sensor has worn out or developed a short circuit, preventing the control board from knowing if the water is at a safe temperature.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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