High
30 on Intergas Combi Compact HRE SB

Your boiler has detected an internal electrical fault with the part that controls the gas supply, meaning it has safely shut itself down to prevent unsafe operation.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Gas valve relay faulty

From this model's manual
Verified against the Intergas Combi Compact Hre 24 18 installation & service manual, page 41.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler detects that the water coming back from your radiators is much hotter than the water it just sent out, which shouldn't happen during normal operation. The most common reason is a lack of water flow caused by a blockage, trapped air, or a failing pump, but it can also be triggered if the electronic sensors that measure temperature become faulty and provide 'garbage' readings to the control board.

This fault is more common in autumn when heating systems are turned back on after a long summer break, as internal pump parts or radiator valves can seize up from disuse.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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