High Lockout
E10 on Intergas Combi Compact HRE SB

Your boiler has stopped working because it cannot correctly monitor the temperature of the water leaving the unit.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Flow sensor S1 defective

What causes this fault?

This fault occurs when the boiler's control board loses communication with the sensor responsible for measuring the heat of the water leaving the unit. The most common reason is that the internal components of the sensor have failed due to age or electrical wear, though it can also be caused by loose or damaged wiring connecting the sensor to the main board.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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