High Lockout
F014 on Intergas Xtreme / Xclusive

Your boiler has detected that a temperature sensor is not attached correctly or is loose, preventing it from heating your home safely.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Mounting fault sensor

What causes this fault?

This fault occurs when the boiler's control board detects that a temperature sensor has physically come loose from the internal pipework. The most common reason is a weakened or displaced metal retaining clip, meaning the sensor can no longer accurately monitor the water temperature to prevent overheating.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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