High Lockout
F018 on Intergas Xtreme / Xclusive

Your boiler has shut down because it cannot breathe properly, likely due to a blockage in the pipes leading to the outside of your home.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Flue and / or air supply duct is blocked

What causes this fault?

This fault occurs when the boiler's internal sensors detect that it cannot safely pull in fresh air or expel exhaust gases. The most common reasons include an external blockage in the flue pipe, such as a bird's nest or debris, or a mechanical failure of the fan that prevents air from moving through the system.

This fault can occur more frequently during autumn or high winds, as fallen leaves or wind-blown debris are more likely to obstruct the external flue terminal.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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