High
E19 on Johnson Starley C10d

Your boiler has stopped working because waste water cannot leave the system, likely due to a full or faulty pump or a blocked drainage pipe.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Condensate pump failure or drain blocked

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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