Johnson Starley Comet 100 Fault codes & diagnostics

36 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Regular Natural Gas 29.3 kW Discontinued

The fault code is already on your display

Note it down before pressing reset — resetting clears the code immediately. How to read fault codes →

Severity at a glance

Each cell = one fault code. Hover to identify.
33 High 3 Medium

All 36 documented codes

Tap any card for details

12

Your electric boiler has stopped working because it has detected an internal fault and has automatically shut down for safety.

High Engineer only £120-350

Parts commonly replaced

  • Main Control Board
  • Wiring Harness
  • High Limit Thermostat
13

Your boiler has tried to start several times but failed to light, causing the system to lock itself out for safety.

High DIY-safe £100-280

What to check first

  1. Check that your gas prepayment meter has credit
  2. Ensure the gas stopcock valve is fully open
  3. Press the reset button on the control panel once

Parts commonly replaced

  • Ignition Electrode
  • Flame Sensing Probe
  • Gas Valve

Related codes

21

Your boiler's internal computer is having trouble processing signals from its sensors, which has caused the system to stop working for safety.

High Engineer only £180-450

Parts commonly replaced

  • Main Control Board (PCB)
  • Wiring Harness

Related codes

25

Your boiler's internal computer has encountered a memory error and can no longer process data correctly.

High DIY-safe £250-450

What to check first

  1. Switch the boiler off at the main electrical fused spur switch
  2. Wait for 60 seconds
  3. Switch the power back on and see if the display clears

Parts commonly replaced

  • Main PCB (Control Board)

Related codes

26

Your boiler is repeatedly failing to keep a steady flame going and has locked itself out for safety.

High Engineer only £120-280

Parts commonly replaced

  • Flame sensing electrode
  • Ignition lead
  • Gas valve

Related codes

30

Your boiler has stopped working because its internal thermometer has developed an electrical fault and can no longer monitor the water temperature accurately.

High Engineer only £120-£190

Parts commonly replaced

  • Flow Temperature Sensor (NTC Thermistor)
  • Wiring Harness

Related codes

31

Your boiler has lost its connection with the internal temperature sensor that monitors the main heating output, meaning it can't tell how hot the water is.

High Engineer only £110-190

Parts commonly replaced

  • NTC Temperature Sensor
  • Sensor Wiring Loom
  • Main Control Board

Related codes

32

Your boiler has stopped providing hot water because the internal sensor used to monitor water temperature has developed an electrical fault.

High Engineer only £120-190

Parts commonly replaced

  • DHW Temperature Sensor (NTC Thermistor)
  • Wiring Harness

Related codes

34

Your boiler has detected that the electricity supply coming into your home is too low for it to operate safely and correctly.

High Engineer only £100-250

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Voltage Regulator
37

Your boiler has stopped working because the water level inside the heating system has dropped too low.

High DIY-safe £0-120

What to check first

  1. Locate the filling loop (usually a silver flexible hose) underneath or near the boiler.
  2. Slowly open the valve or valves on the loop until you hear water flowing.
  3. Watch the pressure gauge and close the valves once it reaches between 1 and 1.5 bar.

Parts commonly replaced

  • Filling loop valve
  • Pressure sensor
  • Expansion vessel
Showing 11–20 of 36
40

Your boiler has detected too much water pressure in the system, which can cause the safety valve to leak or the unit to stop working.

Medium DIY-safe £0-120

What to check first

  1. Check that the filling loop valves are tightly closed
  2. Bleed water from a radiator using a bleed key to reduce pressure
  3. Monitor the pressure gauge to ensure it returns to between 1 and 1.5 bar
  4. Reset the boiler once the pressure is stabilised

Parts commonly replaced

  • Filling loop valve
  • Pressure relief valve
  • Expansion vessel

Related codes

41

Your boiler has stopped working because it cannot detect any water pressure, which means it has shut down to protect itself from damage.

High DIY-safe £90-180

What to check first

  1. Check the pressure gauge on the front of the boiler or underneath
  2. If the pressure is below 1 bar, use the external filling loop to top up the system to 1.5 bar
  3. Reset the boiler using the control panel to see if the code clears

Parts commonly replaced

  • Water pressure sensor
  • MMI Interface ribbon cable
  • Main PCB

Related codes

45

Your boiler has detected an electrical fault with the internal sensor that monitors exhaust gases, causing the system to shut down for safety.

High Engineer only £120-£200

Parts commonly replaced

  • Flue gas temperature sensor (NTC)
  • Wiring harness

Related codes

46

Your boiler has stopped working because it cannot communicate with the sensor that monitors the safety of the exhaust gases.

High Engineer only £120-220

Parts commonly replaced

  • Flue gas temperature sensor (NTC)
  • Wiring harness
  • Main PCB

Related codes

47

Your boiler has stopped working because it can no longer detect the water pressure level inside the system.

High Engineer only £140-£260

Parts commonly replaced

  • Water pressure sensor
  • Wiring harness
  • Main control board

Related codes

E01

Your boiler has failed to light after several attempts and has locked itself out for safety.

High DIY-safe £120-350

What to check first

  1. Check that your gas supply is turned on and other gas appliances are working.
  2. Ensure you have credit on your gas meter if you use a prepay system.
  3. Press and hold the reset button for five seconds to restart the ignition sequence.

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Flame rectification probe

Related codes

E02

Your boiler has detected a flame when it shouldn't be there, causing the system to shut down for safety purposes.

High Engineer only £120-280

Parts commonly replaced

  • Flame rectification probe
  • Gas valve
  • Main PCB

Related codes

E03

Your boiler has switched itself off because it has reached an unsafe temperature to prevent damage to the internal components.

High DIY-safe £120-350

What to check first

  1. Check that all radiator valves are fully open to allow water to circulate.
  2. Ensure there is enough water pressure in the system by checking the gauge.
  3. Wait for the boiler to cool down and try pressing the reset button.

Parts commonly replaced

  • Circulation pump
  • Overheat thermostat
  • Heat exchanger

Related codes

E05

Your boiler has detected that the internal fan is not spinning correctly, which means the system cannot safely clear away waste gases to start the heating process.

High Engineer only £180-350

Parts commonly replaced

  • Fan Assembly
  • Air Pressure Switch
  • PCB

Related codes

E08

Your boiler is failing to detect the flame it needs to stay on, meaning it cannot safely generate heat for your home.

High Engineer only £120-£350

Parts commonly replaced

  • Flame sense electrode
  • Ignition lead
  • PCB

Related codes

Showing 21–30 of 36
E09

Your boiler has stopped working because its internal control system is not receiving the correct return signal from a control valve or motor.

High Engineer only £180-350

Parts commonly replaced

  • Control Valve Motor
  • Electronic Control Board
  • Wiring Harness

Related codes

E12

Your boiler's internal computer memory has encountered a data error, which has caused the system to shut down for safety.

High Engineer only £280-450

Parts commonly replaced

  • Main PCB (Printed Circuit Board)
  • Display Interface

Related codes

E15

Your boiler has sensed that one of its temperature monitors is giving an unreliable reading, so it has shut down as a safety precaution.

High Engineer only £120-190

Parts commonly replaced

  • NTC thermistor
  • Flow/Return sensor
E16, E17, E18

Your boiler has detected that a temperature sensor is stuck or giving an incorrect reading, causing the system to stop running for safety.

High Engineer only £120-£240

Parts commonly replaced

  • NTC Temperature Sensor
  • Wiring Harness
  • Main Control Board

Related codes

E21

Your boiler's electronic control board has detected a memory or processing error and has shut down as a safety precaution.

High Engineer only £180-350

Parts commonly replaced

  • Main PCB (Printed Circuit Board)
  • Display Interface

Related codes

E33

Your boiler's temperature sensor responsible for monitoring water returning to the unit has stopped working correctly.

High Engineer only £120-190

Parts commonly replaced

  • Return NTC thermistor
  • Wiring harness connector

Related codes

E34

Your boiler has shut down because the electrical supply voltage is too low for it to operate safely.

High DIY-safe £0-120

What to check first

  1. Check if other high-power appliances in your home are causing a power surge or dip.
  2. Verify that your pre-paid electricity meter (if applicable) has sufficient credit.
  3. Reset the boiler at the main control panel once local power stability is confirmed.

Parts commonly replaced

  • Main PCB
  • External Voltage Regulator

Related codes

E35

Your boiler's internal thermometer that measures water temperature has stopped reporting correctly, preventing the system from heating up properly.

High Engineer only £120-190

Parts commonly replaced

  • Flow thermistor (NTC sensor)
  • Thermistor wiring harness

Related codes

F07

Your boiler has detected a problem with the sensor that monitors internal temperatures and exhaust gases, causing the system to shut down for safety.

High Engineer only £130-220

Parts commonly replaced

  • Exhaust temperature sensor (NTC thermistor)
  • Wiring harness
  • Main PCB
F13

Your boiler has shut itself down for safety after too many unsuccessful attempts were made to restart it remotely or via the control panel.

High DIY-safe £0-120

What to check first

  1. Locate the main electrical isolator switch for the boiler.
  2. Turn the power off for 30 seconds.
  3. Turn the power back on to clear the lockout and attempt a manual restart.

Parts commonly replaced

  • No parts usually required
  • External controls interface
Showing 31–36 of 36
F37

Your boiler has stopped working because the water pressure inside the system has dropped too low to operate safely.

High DIY-safe £0-160

What to check first

  1. Locate the filling loop (usually a silver flexible hose) underneath or near the boiler.
  2. Slowly open the one or two valves on the loop until you hear water entering.
  3. Watch the pressure gauge and close the valves once it reaches between 1.0 and 1.5 bar.

Parts commonly replaced

  • Filling loop valve
  • Expansion vessel
  • Pressure sensor
F40

Your boiler has too much water inside it, which might cause it to shut down for safety or leak from the pressure relief valve.

Medium DIY-safe £80-160

What to check first

  1. Check that the silver filling loop valves are tightly closed
  2. Bleed water from a radiator using a bleed key to reduce pressure
  3. Monitor the pressure gauge until it returns to approximately 1.5 bar
  4. Reset the boiler to clear the fault code

Parts commonly replaced

  • Filling loop valve
  • Expansion vessel
  • Pressure relief valve
F47

Your boiler has stopped working because it cannot detect the sensor that monitors water pressure inside the system.

High Engineer only £120-£220

Parts commonly replaced

  • Water pressure sensor
  • Wiring harness
  • Main PCB
F52

Your boiler is having trouble measuring the temperature of your hot water, which means your taps and showers may not get warm.

Medium Engineer only £100-£180

Parts commonly replaced

  • DHW Thermistor (NTC Sensor)
  • Wiring harness connection
F53

Your boiler has shut down because a sensor has detected that the exhaust gases are getting too hot.

High Engineer only £120-£250

Parts commonly replaced

  • Flue Temperature Sensor (NTC)
  • Heat Exchanger cleaning
  • Main PCB

Related codes

Fault Image

Your boiler has detected a general internal malfunction and has shut down as a safety precaution, meaning you currently have no heating or hot water.

High DIY-safe £120-350

What to check first

  1. Locate the reset button on the main control panel
  2. Press and hold the reset button for approximately 5 seconds
  3. Wait 2 minutes for the system to attempt a restart

Parts commonly replaced

  • Ignition Electrode
  • Main PCB
  • Fan