Emergency
C13 on Keston Combi 2

Your boiler is struggling to breathe properly because the pipework that brings in fresh air and pushes out exhaust fumes is blocked, damaged, or incorrectly installed.

Reviewed by the BoilerFaultCodes Editorial Team · Last reviewed

Act immediately

Turn off your boiler and stop using gas appliances. Call a Gas Safe engineer now. This fault can be dangerous if ignored.

What the manual says

Manufacturer manual

A room sealed appliance designed for connection via ducts to a horizontal or vertical terminal, which admits fresh air to the burner and discharges the products of combustion to the outside through orifices which, in this case, are concentric.

From this model's manual
Verified against the Keston/Keston Combi 2 Combi installation & service manual, page 6.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

Engineer required

This is a emergency severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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Related fault codes

C14View →C15View →

All 7 fault codes on the Combi 2

Seeing a different code? Every code this model can display, in one place.

2H204C33C53Ignition LockoutToo Many Restarts

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