Keston Combi2 C30 Fault codes & diagnostics

12 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Combi Natural Gas 30 kW 2022-present
GC Number 47-830-09
Download the Keston Combi2 C30 manual The official installation & service manual (PDF) — the exact document these fault codes were verified against. PDF

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Severity at a glance

Each cell = one fault code. Hover to identify.
10 High 1 Medium 1 Low

Which version do you have?

The GC number on your boiler's data badge identifies the exact appliance and production years, as recorded in the UK Product Characteristics Database.

GC number Appliance (register name) Produced
47-830-09 KESTON COMBI2 C30 2022–present

All 12 documented codes

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DHW Thermistor Fault

Your boiler's temperature sensor for hot water is giving an incorrect reading, meaning you may have inconsistent or no hot water at your taps.

Medium Engineer only £90-160

Parts commonly replaced

  • DHW Thermistor (NTC Sensor)
  • Wiring harness

Related codes

Fan Fault

Your boiler has stopped working because the fan that removes waste gases is not spinning correctly, meaning the system has shut down for safety.

High Engineer only £280-450

Parts commonly replaced

  • Fan Assembly
  • Main PCB
  • Wiring Harness

Related codes

Flame Loss

Your boiler is starting up but cannot keep the flame lit, which means it will stop providing heating and hot water to your home.

High DIY-safe £100-350

What to check first

  1. Check that your gas meter has credit and the gas emergency control valve is open.
  2. Check that the white plastic condensate pipe leading outside hasn't frozen in cold weather.
  3. Reset the boiler by following the instructions on the display panel.

Parts commonly replaced

  • Ignition Electrode
  • Flame Sensing Probe
  • Gas Valve
  • Condensate Trap

Related codes

Flame On Before Gas Valve On

Your boiler's safety sensor thinks a flame is already burning before it has even turned the gas on, causing the system to shut down for safety.

High Engineer only £120-£350

Parts commonly replaced

  • Flame Sensing Electrode
  • Ignition Lead
  • Printed Circuit Board (PCB)

Related codes

Flow Thermistor Fault

Your boiler has detected a problem with the sensor that measures the temperature of the water leaving the unit, which is preventing it from heating up correctly.

High Engineer only £100-180

Parts commonly replaced

  • Flow Thermistor (NTC Sensor)
  • Wiring Harness

Related codes

Ignition Lockout

Your boiler has tried to light several times without success, so it has shut itself down for safety.

High DIY-safe £100-350

What to check first

  1. Check if other gas appliances, like a cooker, are working to confirm gas supply.
  2. Ensure your gas meter has credit if you use a prepayment meter.
  3. Locate the reset button and press it to attempt a restart.

Parts commonly replaced

  • Ignition Electrode
  • Gas Valve
  • PCB
  • Condensate Trap (if blocked)

Related codes

Low Water Pressure

Your boiler has stopped working because the water level inside the system has dropped too low and needs topping up.

High DIY-safe £0-120

What to check first

  1. Locate the filling loop (usually a silver braided hose underneath the boiler).
  2. Open the small black valves slowly until you hear water entering the system.
  3. Watch the pressure gauge and close the valves once the needle reaches between 1 and 1.5 bar.

Parts commonly replaced

  • Water pressure switch
  • Filling loop valve
  • Expansion vessel

Related codes

No Display

Your boiler’s control panel has no power, meaning the system is completely unresponsive and cannot provide heating or hot water.

High DIY-safe £120-450

What to check first

  1. Check if other appliances in the house are working to rule out a general power cut.
  2. Inspect your main fuse box or consumer unit to see if a circuit breaker has tripped.
  3. Check the fused spur switch near the boiler is turned on and the fuse inside is intact.

Parts commonly replaced

  • Main PCB (Printed Circuit Board)
  • Internal Fuses
  • Display Interface Cable

Related codes

Outside Sensor Fault

Your boiler has lost communication with the outdoor temperature sensor, which helps it adjust its settings based on the weather outside.

Low Engineer only £90-160

Parts commonly replaced

  • External weather compensation kit
  • Outdoor sensor wiring

Related codes

Overheat Lockout

Your boiler has switched itself off because it has become too hot internally and needs to cool down for safety.

High DIY-safe £100-350

What to check first

  1. Check that the pressure gauge is between 1 and 1.5 bar
  2. Ensure all radiator valves and boiler isolation valves are fully open
  3. Press the 'Reset' button on the control panel once the system has cooled

Parts commonly replaced

  • Circulation Pump
  • Flow/Return Thermistor
  • Main Heat Exchanger

Related codes

Return Thermistor Fault

Your boiler has detected a problem with the sensor that monitors the temperature of the water coming back from your radiators, preventing it from heating correctly.

High Engineer only £90-180

Parts commonly replaced

  • Return Thermistor (NTC Sensor)
  • Wiring Harness
  • Main PCB

Related codes

Too Many Restarts

Your boiler is repeatedly trying and failing to stay alight, causing it to lock itself out for safety after five unsuccessful attempts.

High Engineer only £120-280

Parts commonly replaced

  • Flame Sensing Electrode
  • Gas Valve
  • Ignition Lead
  • Spark Generator

Related codes

1 operating states & engineer diagnostics

Not faults — these are normal operating states. Tap to expand.

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