High Lockout
E118 on Main Eco Compact

Your boiler has stopped working because the water pressure in the system has dropped too low and needs topping up.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Primary system water pressure too low

What causes this fault?

This fault occurs when the pressure within your central heating system drops below a safe operating level, usually because water has escaped the circuit. The most common reasons for this are a leak in the radiator valves or pipework, or air being released from the system through recent bleeding of the radiators.

This fault is frequently seen in autumn when homeowners turn their heating back on for the first time after summer, revealing pressure drops that occurred during the warmer months.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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