High
5 Red Flashes on Main MainEco

Your boiler's internal memory chip has developed a software or connection error, meaning it can no longer remember its correct settings to operate.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Parameter storage unit (PSU) error

From this model's manual
This code was read directly from the manufacturer service manual for this model.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler's internal memory chip fails to communicate with the main control board, similar to a corrupted file on a computer. It is usually caused by a hardware failure within the chip itself or a loose physical connection on the circuit board that prevents the boiler from reading its essential operating instructions. Because the boiler no longer knows its own safety limits or settings, it shuts down immediately as a precaution.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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