Medium
5v[11 on Main MainEco

Your boiler has temporarily stopped working because it has detected an external safety shutdown signal or a potential freezing risk.

Book a service

This fault should be looked at by a Gas Safe engineer within the next week or two. It may get worse if left.

What the manual says

Manufacturer manual

Shutdown input active or frost protection active

From this model's manual
Verified against the Main/Main Maineco Combi System installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

DIY fix possible

Check if any external safety cut-outs or thermostats connected to the boiler have been triggered.Ensure the external condensate pipe is not frozen if this is occurring during cold winter weather.Try resetting the boiler using its reset button to see if the safety lock clears.

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Related fault codes

All 61 fault codes on the MainEco

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