001 Medium

Navien 001 Fault Code

The Navien 001 fault code means: your boiler has detected that the internal pump is running while the burner is inactive, which can sometimes happen due to a temporary system glitch.. It appears on 5 Navien models in our database.

Book a service

This fault should be looked at by a Gas Safe engineer within the next week or two. It may get worse if left.

Technical description: Error 001
Typical repair cost £120-250 (including labour)

Engineer required

This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer

Search the official register for a qualified engineer in your area.

Gas Safe Register →
Boiler cover options

Avoid the next call-out bill

A cover plan would handle faults like 001: no call-out fees, no surprise bills.

Approved partner
Domestic Appliance Guard
Unlimited call-outs, 24/7 helpline, no price-hike promise
Get a quote →

Affiliate links. We may earn a commission at no extra cost to you.

Navien models that show the 001 fault code

Click a model for the full fault code list and model-specific repair notes.

Source

Navien 001 fault code information on this page is sourced and cross-checked against the official Navien service / installation manuals for each affected model.

Reviewed by the BoilerFaultCodes Editorial Team · Last reviewed 7 July 2026