001 Medium

Navien 001 Fault Code

The Navien 001 fault code means: your boiler has detected that the internal pump is running while the burner is inactive, which can sometimes happen due to a temporary system glitch.. It appears on 7 Navien models in our database.

Book a service

This fault should be looked at by a Gas Safe engineer within the next week or two. It may get worse if left.

Technical description: Error 001
Typical repair cost £120-250 (including labour)

Engineer required

This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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Navien models that show the 001 fault code

Click a model for the full fault code list and model-specific repair notes.

Source

Navien 001 fault code information on this page is sourced and cross-checked against the official Navien service / installation manuals for each affected model.

Reviewed by the BoilerFaultCodes Editorial Team · Last reviewed 27 April 2026