E012 High

Navien E012 Fault Code

The Navien E012 fault code means: your boiler is trying to start up but is failing to light the flame, so it has safely stopped trying to prevent a gas build-up.. It appears on 7 Navien models in our database.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description: Unable to ignite the gas. Results in multiple unsuccessful ignition attempts.
Typical repair cost £150-350 (including labour)

Engineer required

This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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Navien models that show the E012 fault code

Click a model for the full fault code list and model-specific repair notes.

Source

Navien E012 fault code information on this page is sourced and cross-checked against the official Navien service / installation manuals for each affected model.

Reviewed by the BoilerFaultCodes Editorial Team · Last reviewed 27 April 2026