High
109 on Navien NCB 40 HE

Your boiler has detected an issue with the airflow or exhaust system, meaning it cannot operate safely and has shut itself down.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Error 109

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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