High
E13 on Navien NCB 40 HE

Your boiler is struggling to detect the movement of water, which means it will prevent your hot water or heating from starting to protect the system from overheating.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Flow switch error

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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