High
E279 on Navien NCB 40 HE

Your boiler is struggling to accurately measure the temperature of the water returning to it, which prevents it from heating your home or water correctly.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Abnormal operation: system return thermistor

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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