Navien NCB H Fault codes & diagnostics

53 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Combi Natural GasLPG 20-40 kW 2014-present
GC Number 47-709-01
Download the Navien NCB H manual The official installation & service manual (PDF) — the exact document these fault codes were verified against. PDF

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Severity at a glance

Each cell = one fault code. Hover to identify.
4 Emergency 46 High 2 Medium 1 Low

Which version do you have?

The GC number on your boiler's data badge identifies the exact appliance and production years, as recorded in the UK Product Characteristics Database.

GC number Appliance (register name) Produced
47-709-01 NCB-24LDWE 2014–present

All 53 documented codes

Tap any card for details

001

Your boiler has detected an internal communication error and has safely shut itself down as a precaution.

High Engineer only £150-250

Parts commonly replaced

  • Main PCB
  • Communication wiring harness

Related codes

003

Your boiler has failed to light the flame properly and has stopped attempting to heat your home or water for safety reasons.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Flame sensor

Related codes

004

Your boiler has detected a false flame signal, meaning the system thinks the burner is lit when it should be turned off.

High Engineer only £150-300

Parts commonly replaced

  • Flame rectification probe
  • Gas valve
  • Main PCB

Related codes

004E

Your boiler has detected a flame signal when it shouldn't have, but it is currently attempting to clear this error automatically.

Medium Engineer only £120-250

Parts commonly replaced

  • Flame sensor
  • Ignition electrode
  • PCB

Related codes

012

Your boiler has detected that it is not receiving enough water flow to operate safely or effectively.

High Engineer only £150-300

Parts commonly replaced

  • Flow sensor
  • Pump
  • Diverter valve

Related codes

016

Your boiler has detected an issue related to the flow of water inside the unit, which has caused it to stop working to protect itself from potential overheating.

High Engineer only £150-300

Parts commonly replaced

  • Flow sensor
  • Circulation pump
  • Diverter valve
030

Your boiler has failed to ignite or has lost the flame during operation because it is not receiving a consistent supply of gas.

High Engineer only £150-300

Parts commonly replaced

  • Gas valve
  • Ignition electrode
  • Flame detection sensor

Related codes

046

Your boiler has detected an issue with the sensors that monitor the water flow, which is preventing it from firing up correctly.

High Engineer only £150-300

Parts commonly replaced

  • Flow sensor
  • Wiring harness
  • PCB

Related codes

047

Your boiler has detected a problem with the internal fan that controls the airflow needed to operate safely.

High Engineer only £150-300

Parts commonly replaced

  • Fan assembly
  • PCB
  • Wiring harness
060

Your boiler has detected an issue with the air supply or exhaust system, meaning it cannot operate safely and has shut down to prevent damage.

High Engineer only £150-350

Parts commonly replaced

  • Fan assembly
  • Air pressure switch
  • Flue system components
Showing 11–20 of 53
109

Your boiler has detected an issue with the airflow or exhaust system, meaning it cannot operate safely and has shut itself down.

High Engineer only £150-300

Parts commonly replaced

  • Fan assembly
  • Air pressure sensor
  • Flue assembly

Related codes

110

Your boiler has detected that it is not effectively removing waste gases produced during the heating process, causing it to shut down for safety.

Emergency Engineer only £150-350

Parts commonly replaced

  • Flue system components
  • Air pressure switch
  • Fan assembly

Related codes

110E

Your boiler is struggling to breathe properly because the pipework that lets out waste gases or takes in fresh air is blocked or damaged.

Emergency Engineer only £120-250

Parts commonly replaced

  • Flue kit
  • Condensate trap
  • Fan assembly
  • Air pressure switch

Related codes

205

Your boiler has detected an issue with the air flowing through the flue system, causing it to shut down for safety.

High Engineer only £150-300

Parts commonly replaced

  • Fan assembly
  • Air pressure switch
  • Flue seals
218

Your boiler has detected an issue with the water pressure sensor, preventing it from knowing if there is enough water to safely heat your home.

High Engineer only £150-250

Parts commonly replaced

  • Water pressure sensor
  • Wiring harness
302

Your boiler has detected an issue with the air flowing through the system, preventing it from starting safely.

High Engineer only £150-300

Parts commonly replaced

  • Air pressure switch
  • Flue fan
  • Venturi
352

Your boiler is experiencing a communication failure between the control panel and the main operating system preventing it from firing up correctly.

High Engineer only £150-300

Parts commonly replaced

  • Main PCB
  • Wiring Harness
  • Control Display Unit

Related codes

353

Your boiler has detected an issue with the air supply or exhaust ventilation system that prevents it from firing safely.

High Engineer only £150-300

Parts commonly replaced

  • Air pressure switch
  • Fan assembly
  • Flue ducting

Related codes

407

Your boiler has detected an issue with the sensor that tracks the flow of water, which is preventing the system from operating correctly.

High Engineer only £150-250

Parts commonly replaced

  • Flow sensor
  • Water flow switch
615

Your boiler's fan is failing to run correctly, which prevents it from safely venting gases, so the system has shut down to protect your home.

High Engineer only £180-350

Parts commonly replaced

  • Exhaust fan assembly
  • Fan wiring harness
  • PCB (Main control board)
Showing 21–30 of 53
782

Your boiler has detected an internal communication or software management error that requires a professional to reset or update its internal settings.

High Engineer only £120-250

Parts commonly replaced

  • Main PCB
  • Communication wiring harness
E.782

Your boiler's main control unit and the display panel are having trouble 'talking' to each other, which prevents the system from operating correctly.

High Engineer only £150-300

Parts commonly replaced

  • Main control board
  • Communication interface cable
  • Display panel assembly
E001

Your boiler has detected that the water temperature inside is getting dangerously high and has shut itself down to prevent damage or overheating.

High Engineer only £150-350

Parts commonly replaced

  • Primary heat exchanger
  • Flow sensor
  • Circulation pump
  • NTC thermistor

Related codes

E003

Your boiler has failed to light the flame needed to heat your water and home.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Flame sensor

Related codes

E004

Your boiler has detected a flame when it shouldn't be burning, suggesting a sensor error or a gas valve issue that prevents the unit from starting safely.

High Engineer only £150-300

Parts commonly replaced

  • Flame rectification probe
  • Gas valve
  • Main PCB

Related codes

E012

Your boiler is failing to stay lit, so it has shut down to keep you safe.

High Engineer only £120-£250

Parts commonly replaced

  • Ignition electrode
  • Flame sensor
  • Gas valve
E016

Your boiler has detected that it is getting too hot and has automatically shut itself down to prevent any damage to its internal parts.

High Engineer only £150-350

Parts commonly replaced

  • Central heating pump
  • Flow sensor
  • Heat exchanger
  • Diverter valve

Related codes

E030

Your boiler has detected that the gases leaving the unit are hotter than they should be, causing it to shut down to prevent overheating.

Emergency Engineer only £150-350

Parts commonly replaced

  • Exhaust temperature sensor
  • Heat exchanger
  • Fan assembly

Related codes

E046

Your boiler has detected that it is running too hot and has automatically shut itself down to prevent damage.

High Engineer only £120-250

Parts commonly replaced

  • Main Heat Exchanger
  • Pump
  • Diverter Valve

Related codes

E047

Your boiler has detected that the temperature in the exhaust flue is too high, causing it to shut down for safety reasons.

Emergency Engineer only £150-300

Parts commonly replaced

  • Exhaust temperature sensor
  • Flue duct assembly
  • Primary heat exchanger
Showing 31–40 of 53
E060

Your boiler is having trouble managing the air and gas mixture needed to burn fuel safely and effectively.

High Engineer only £150-300

Parts commonly replaced

  • Venturi unit
  • Gas valve
  • Air pressure switch
E109

Your boiler's fan is struggling to spin correctly, which prevents it from safely venting gases and means the boiler has shut down to keep you safe.

High Engineer only £180-350

Parts commonly replaced

  • Fan assembly
  • Printed Circuit Board (PCB)
  • Wiring harness

Related codes

E110

Your boiler is having trouble breathing, which prevents it from safely venting exhaust gases and starting your heating.

High Engineer only £150-350

Parts commonly replaced

  • Air pressure switch
  • Fan assembly
  • Flue seals

Related codes

E127

Your boiler's air pressure sensor is failing to communicate properly, which means the safety system is preventing the burner from lighting to ensure the unit operates safely.

High Engineer only £150-250

Parts commonly replaced

  • Air Pressure Switch
  • Venturi
  • Fan assembly
  • Wiring harness

Related codes

E205

Your boiler has lost the ability to accurately measure the temperature of the water being sent to your radiators, so it has safely shut itself down to prevent overheating.

High Engineer only £120-220

Parts commonly replaced

  • Heating Supply Thermistor
  • Wiring harness to NTC sensor
E218

Your boiler has lost the ability to read the temperature of the water returning to it, so it has shut down as a precaution to prevent overheating.

High Engineer only £120-220

Parts commonly replaced

  • Return thermistor
  • Wiring harness
E302

Your boiler has stopped working because the water pressure inside the heating system has dropped too low.

High DIY-safe £80-150

What to check first

  1. Locate the internal filling loop (usually a silver braided hose or a plastic linkage under the boiler).
  2. Slowly open the valves to allow mains water into the system until the pressure gauge reads between 1.0 and 1.5 bar.
  3. Close the valves firmly and ensure no water is leaking from the connection points.

Parts commonly replaced

  • Filling loop
  • Pressure relief valve
  • Expansion vessel
E351

Your boiler has been trying to refill its internal water supply for too long but has failed to reach the required level.

High Engineer only £150-250

Parts commonly replaced

  • Automatic filling loop valve
  • Pressure sensor
  • Expansion vessel

Related codes

E352

Your boiler has detected that the water pressure inside the heating system is too high for it to operate safely.

High DIY-safe £80-150

What to check first

  1. Locate a radiator in your home with a bleed valve
  2. Open the valve using a radiator key to release a small amount of water into a cloth
  3. Check the boiler pressure gauge until it drops into the green zone (usually between 1.0 and 1.5 bar)
  4. Close the radiator bleed valve tightly

Parts commonly replaced

  • Pressure relief valve
  • Pressure sensor (transducer)
  • Filling loop

Related codes

E353

Your boiler is struggling to accurately read the water pressure inside the system, which is preventing it from firing up safely.

High Engineer only £150-250

Parts commonly replaced

  • Water pressure sensor
  • Wiring harness

Related codes

Showing 41–50 of 53
E407

Your boiler is struggling to detect the temperature of the water for your taps and shower because a sensor has stopped communicating correctly.

High Engineer only £120-220

Parts commonly replaced

  • DHW thermistor
  • Wiring harness
E421

Your boiler is having trouble measuring incoming water temperature due to a faulty sensor, which is currently preventing it from heating your water correctly.

High Engineer only £120-£220

Parts commonly replaced

  • Domestic Hot Water (DHW) sensor
  • Wiring harness

Related codes

E439

Your boiler is struggling to detect the flow of water through the system, which means it cannot safely heat your home or provide hot water.

High Engineer only £150-250

Parts commonly replaced

  • Flow sensor
  • Wiring harness

Related codes

E515

Your boiler's main computer is having trouble processing information and needs to be looked at by a professional.

High Engineer only £250-450

Parts commonly replaced

  • Main PCB
  • Main wiring harness

Related codes

E517

Your boiler's internal configuration settings are currently mismatched, which is preventing it from starting up correctly.

High Engineer only £120-250

Parts commonly replaced

  • Main PCB
E594

Your boiler's computer memory has encountered a data error, which is preventing it from starting up correctly.

High Engineer only £250-450

Parts commonly replaced

  • Main PCB (Printed Circuit Board)

Related codes

E615

Your boiler's computer has detected an internal error with its data storage, meaning it cannot reliably operate its settings or programs.

High Engineer only £250-450

Parts commonly replaced

  • Main PCB (Printed Circuit Board)
  • Control module
E740

Your boiler is struggling to read the temperature outside, which means it cannot automatically adjust your heating to match the weather conditions.

Low Engineer only £120-200

Parts commonly replaced

  • Outdoor temperature sensor
  • Wiring harness
E782

Your boiler's main control panel is failing to communicate with the internal system, which will prevent your heating and hot water from working properly.

High Engineer only £150-350

Parts commonly replaced

  • Main PCB
  • Communication wiring harness
  • Control interface unit

Related codes

E783

Your boiler is having trouble communicating with your wall-mounted thermostat or smart control system, which prevents it from knowing when to turn on your heating.

High Engineer only £120-250

Parts commonly replaced

  • OpenTherm interface module
  • PCB
  • Communication wiring
Showing 51–53 of 53
E787

Your boiler has detected a minor internal software or communication glitch and needs to be restarted to clear the error.

Medium DIY-safe £90-180

What to check first

  1. Locate the power switch or the fuse spur supplying the boiler.
  2. Turn the boiler power off and wait for at least 60 seconds.
  3. Turn the power back on and see if the error code clears itself.

Parts commonly replaced

  • Main PCB
  • Wiring harness

Related codes

Ignition failure

Your boiler is failing to light the internal flame, which means it cannot produce any hot water or heating for your home.

High Engineer only £150-350

Parts commonly replaced

  • Ignition electrode
  • Ignition transformer
  • Gas valve

Related codes

Repeated ignition failure

Your boiler is struggling to light its internal flame, which means it has automatically shut down to prevent gas from building up.

High Engineer only £150-350

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Flame sensor
  • Fan assembly

Related codes

1 operating states & engineer diagnostics

Not faults — these are normal operating states. Tap to expand.

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