Navien NCB500 NCB500-24K System Fault codes & diagnostics

52 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

System Natural Gas 2024-present
GC Number 41-709-11
Download the Navien NCB500 NCB500-24K System manualThe official installation and service manual (PDF), the document these fault codes were read from. PDF

The fault code is already on your display

Note it down before pressing reset — resetting clears the code immediately. How to read fault codes →

Severity at a glance

Each cell = one fault code. Hover to identify.
3 Emergency 42 High 4 Medium 3 Low

All 52 documented codes

Tap any card for details

001

Your boiler has detected an internal communication error and has safely shut itself down as a precaution.

High Engineer only £150-250

Parts commonly replaced

  • Main PCB
  • Communication wiring harness

Related codes

003

Your boiler has failed to light the flame properly and has stopped attempting to heat your home or water for safety reasons.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Flame sensor

Related codes

004

Your boiler has detected a false flame signal, meaning the system thinks the burner is lit when it should be turned off.

High Engineer only £150-300

Parts commonly replaced

  • Flame rectification probe
  • Gas valve
  • Main PCB

Related codes

012

Your boiler has detected that it is not receiving enough water flow to operate safely or effectively.

High Engineer only £150-300

Parts commonly replaced

  • Flow sensor
  • Pump
  • Diverter valve

Related codes

016

Your boiler has detected an issue related to the flow of water inside the unit, which has caused it to stop working to protect itself from potential overheating.

High Engineer only £150-300

Parts commonly replaced

  • Flow sensor
  • Circulation pump
  • Diverter valve
030

Your boiler has failed to ignite or has lost the flame during operation because it is not receiving a consistent supply of gas.

High Engineer only £150-300

Parts commonly replaced

  • Gas valve
  • Ignition electrode
  • Flame detection sensor

Related codes

031

Your boiler has detected an issue with the air supply or exhaust ventilation that prevents it from firing up safely.

High Engineer only £120-250

Parts commonly replaced

  • Fan assembly
  • Air pressure switch
  • Flue seals

Related codes

046

Your boiler has detected an issue with the sensors that monitor the water flow, which is preventing it from firing up correctly.

High Engineer only £150-300

Parts commonly replaced

  • Flow sensor
  • Wiring harness
  • PCB

Related codes

047

Your boiler has detected a problem with the internal fan that controls the airflow needed to operate safely.

High Engineer only £150-300

Parts commonly replaced

  • Fan assembly
  • PCB
  • Wiring harness
109

Your boiler has detected an issue with the airflow or exhaust system, meaning it cannot operate safely and has shut itself down.

High Engineer only £150-300

Parts commonly replaced

  • Fan assembly
  • Air pressure sensor
  • Flue assembly

Related codes

Showing 11–20 of 52
205

Your boiler has detected an issue with the air flowing through the flue system, causing it to shut down for safety.

High Engineer only £150-300

Parts commonly replaced

  • Fan assembly
  • Air pressure switch
  • Flue seals
218

Your boiler has detected an issue with the water pressure sensor, preventing it from knowing if there is enough water to safely heat your home.

High Engineer only £150-250

Parts commonly replaced

  • Water pressure sensor
  • Wiring harness
302

Your boiler has detected an issue with the air flowing through the system, preventing it from starting safely.

High Engineer only £150-300

Parts commonly replaced

  • Air pressure switch
  • Flue fan
  • Venturi
352

Your boiler is experiencing a communication failure between the control panel and the main operating system preventing it from firing up correctly.

High Engineer only £150-300

Parts commonly replaced

  • Main PCB
  • Wiring Harness
  • Control Display Unit

Related codes

353

Your boiler has detected an issue with the air supply or exhaust ventilation system that prevents it from firing safely.

High Engineer only £150-300

Parts commonly replaced

  • Air pressure switch
  • Fan assembly
  • Flue ducting

Related codes

515

Your boiler has detected an internal communication failure between its main control boards, which prevents it from operating correctly.

High Engineer only £250-450

Parts commonly replaced

  • Main Control Board
  • Communication Wire Harness

Related codes

517

Your boiler has detected a communication error between its internal parts, meaning it has safely shut down to prevent incorrect operation.

High Engineer only £150-300

Parts commonly replaced

  • Main PCB
  • Wiring harness
593

Your boiler has temporarily stopped working because it cannot safely ignite or maintain a flame.

High Engineer only £150-300

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • PCB

Related codes

594

Your boiler has detected an issue with the internal air or exhaust system that is preventing it from operating safely.

High Engineer only £150-300

Parts commonly replaced

  • Air pressure switch
  • Flue fan assembly
  • Main PCB

Related codes

615

Your boiler is having difficulty communicating with its internal control system, which has caused it to stop working to avoid potential damage.

High Engineer only £150-300

Parts commonly replaced

  • Main PCB
  • Wiring harness
Showing 21–30 of 52
740

Your boiler has detected an issue with the water flow or circulation sensor, which is preventing it from heating your home or water correctly.

High Engineer only £150-250

Parts commonly replaced

  • Flow sensor
  • Wiring harness
  • Control PCB

Related codes

782

Your boiler has detected a communication error between its main computer and the internal circuit board, which effectively shuts down the system to prevent incorrect operation.

High Engineer only £200-400

Parts commonly replaced

  • Main PCB
  • Communication wiring harness
E001

Your boiler has detected that it is getting too hot and has automatically shut down to prevent damage to its internal parts.

High Engineer only £120-250

Parts commonly replaced

  • Circulation pump
  • Heat exchanger
  • NTC thermistor sensor

Related codes

E003

Your boiler is trying to start up, but it cannot get the flame to light properly.

High Engineer only £100-£250

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • PCB

Related codes

E004

Your boiler is trying to start up, but it is failing to light the gas burner to give you heating and hot water.

High Engineer only £150-300

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • PCB

Related codes

E012

Your boiler has tried to start up several times but failed to light the gas flame.

High Engineer only £100-250

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • PCB

Related codes

E016

Your boiler has detected that the water inside is getting too hot and may be starting to boil, which is a safety lockout to prevent damage.

Emergency Engineer only £150-300

Parts commonly replaced

  • High limit thermostat
  • Temperature sensor
  • PCB

Related codes

E030

Your boiler has detected moisture or combustion gases escaping where they shouldn't be, which requires an immediate professional inspection.

Emergency Engineer only £150-350

Parts commonly replaced

  • Condensate trap
  • Flue seal
  • Internal water seal

Related codes

E031

Your boiler has detected that parts of its internal heating system have reached a temperature that is too high, so it has safely shut itself down as a precaution.

High Engineer only £120-250

Parts commonly replaced

  • Overheat thermostat
  • Primary flow sensor
  • Circulation pump
  • Heat exchanger
E046

Your boiler has detected a potential issue with its safety temperature switch, which ensures the water does not get dangerously hot.

Medium Engineer only £150-£300

Parts commonly replaced

  • High limit thermostat
  • Overheat sensor
  • Main PCB

Related codes

Showing 31–40 of 52
E047

Your boiler has detected that water temperatures inside are incorrect or there may be a serious issue with exhaust gases escaping.

Emergency Engineer only £150-350

Parts commonly replaced

  • Flue seal
  • Temperature sensor
  • Main printed circuit board

Related codes

E109

Your boiler has detected that the internal fan responsible for safely clearing exhaust gases is not spinning at all.

High Engineer only £150-300

Parts commonly replaced

  • Flue Gas Fan
  • Fan Wiring Harness
  • PCB

Related codes

E110

Your boiler has stopped working because the internal fan that safely removes combustion gases is not spinning.

High Engineer only £150-300

Parts commonly replaced

  • Flue gas fan
  • Air pressure switch
  • PCB (Printed Circuit Board)

Related codes

E205

Your boiler is confused about how hot the internal water is getting, so it has paused working to keep you safe.

High Engineer only £150-300

Parts commonly replaced

  • NTC Temperature Sensor
  • Flow Sensor
  • Main Printed Circuit Board (PCB)

Related codes

E218

Your boiler is getting confused about how hot the water inside it is getting, so it has paused to keep things safe.

Medium Engineer only £120-250

Parts commonly replaced

  • NTC Temperature Sensor
  • Wiring harness
  • Printed Circuit Board (PCB)

Related codes

E291

Your boiler has detected that the water flow pipes are connected in the wrong order or that the heat is moving in the wrong direction, causing the system to shut down to prevent damage.

High Engineer only £150-300

Parts commonly replaced

  • Flow temperature probe
  • Return temperature probe
  • Main PCB
E302

Your boiler has temporarily stopped working because the water pressure inside the system has dropped too low.

High DIY-safe

What to check first

  1. Locate the filling loop valves underneath your boiler.
  2. Open the valves gently to allow water into the system until the pressure gauge reads between 1.0 and 1.5 bar.
  3. Close the valves tightly and check the digital display to see if the error clears.

Parts commonly replaced

  • Pressure sensor
  • Filling loop valve
  • Expansion vessel

Related codes

E351

Your boiler is struggling to monitor the water pressure in your heating system, so it has safely shut down to prevent potential damage.

High Engineer only £150-250

Parts commonly replaced

  • Pressure sensor
  • Pressure transducer

Related codes

E352

Your boiler has detected that the water pressure inside the heating system is too high for it to operate safely.

High DIY-safe £80-150

What to check first

  1. Locate a radiator in your home with a bleed valve
  2. Open the valve using a radiator key to release a small amount of water into a cloth
  3. Check the boiler pressure gauge until it drops into the green zone (usually between 1.0 and 1.5 bar)
  4. Close the radiator bleed valve tightly

Parts commonly replaced

  • Pressure relief valve
  • Pressure sensor (transducer)
  • Filling loop

Related codes

E353

Your boiler is struggling to accurately read the water pressure inside the system, which is preventing it from firing up safely.

High Engineer only £150-250

Parts commonly replaced

  • Water pressure sensor
  • Wiring harness

Related codes

Showing 41–50 of 52
E480

Your boiler is temporarily unable to read the temperature of an external hot water cylinder or secondary tank due to a wiring or sensor fault.

Medium Engineer only £90-180

Parts commonly replaced

  • External tank thermistor
  • Cylinder sensor wiring harness

Related codes

E515

Your boiler's main control computer is experiencing an internal electronic fault, preventing the system from operating correctly.

High Engineer only £250-450

Parts commonly replaced

  • Main PCB
  • Wiring harness
E517

Your boiler’s internal computer has identified an error in how its internal configuration switches are set, meaning it cannot operate safely until these are corrected.

High Engineer only £120-200

Parts commonly replaced

  • Main PCB
  • DIP switch assembly
E593

Your boiler's electronic control panel is experiencing a communication fault, which prevents the display from responding or controlling the unit properly.

High Engineer only £150-300

Parts commonly replaced

  • Front panel PCB
  • Wiring harness to display
E594

Your boiler's computer memory has encountered a serious internal error and can no longer process instructions correctly, meaning the unit cannot operate.

High Engineer only £250-450

Parts commonly replaced

  • Main PCB
E598

Your boiler's internal clock has lost its settings, which usually means the system cannot keep time to manage your heating schedule correctly.

Low DIY-safe

What to check first

  1. Locate the user menu on your boiler's control panel.
  2. Navigate to the date and time settings.
  3. Manually reset the current date and time to clear the error.

Parts commonly replaced

  • Control PCB
  • Internal battery
E615

Your boiler's main computer control panel is failing to process instructions correctly, which has caused the system to stop operating for safety reasons.

High Engineer only £250-450

Parts commonly replaced

  • Main PCB
  • Wiring harness
E740

Your boiler is struggling to read the temperature outside, which means it cannot automatically adjust your heating to compensate for the current weather.

Low Engineer only £120-200

Parts commonly replaced

  • Outdoor temperature sensor
  • Wiring harness
E782

Your boiler's main control panel is failing to communicate with the internal system, which will prevent your heating and hot water from working properly.

High Engineer only £150-350

Parts commonly replaced

  • Main PCB
  • Communication wiring harness
  • Control interface unit

Related codes

E783

Your boiler is having trouble communicating with your wall-mounted thermostat or smart control system, which prevents it from knowing when to turn on your heating.

High Engineer only £120-250

Parts commonly replaced

  • OpenTherm interface module
  • PCB
  • Communication wiring
Showing 51–52 of 52
E787

Your boiler has detected a minor internal software or communication glitch and needs to be restarted to clear the error.

Medium DIY-safe £90-180

What to check first

  1. Locate the power switch or the fuse spur supplying the boiler.
  2. Turn the boiler power off and wait for at least 60 seconds.
  3. Turn the power back on and see if the error code clears itself.

Parts commonly replaced

  • Main PCB
  • Wiring harness

Related codes

Avoid the next call-out bill

Monthly cover means no unexpected bills when your boiler breaks down.

Approved partner
Domestic Appliance Guard
Unlimited call-outs, 24/7 helpline, no price-hike promise
Get a quote →

Affiliate links. We may earn a commission at no extra cost to you.